A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. Great service in-store and from the . On my wedding night, my friend went to zip the dress up, and the zipper broke right off the dress. Somehow, BHLDN delivery is made from your local delivery service. Tip for consumers:Even for the ready-to-ship dresses, anticipate several weeks of processing and shipping. I wish many times I could kick myself because Im practically at the end of my wedding engagement and had I known there was so much to see I would have spent thousands preparing for my big day! I told them that I had proof that my card was charged, and they said that cannot be the case. Check out Shop At Bhldn.Com And Save 35% to get a discount on 35% OFF online. Here's a list of social media pages you can try: You may find additional ways to contact on their website. The BHLDN order delivery is varied upon the timing of the order placement, the final destination of the parcel and also if the ordered item is stocked-in or not. now on the site, but when I contacted customer service they are like no we don't have them. How easy is it to get a hold of customer service at bhldn? Share. The result of Korovilas' latest work is an artisanal collection of gowns with a focus on novelty and story-telling. But when it comes to exchanges just beware. Gap, PA 17527. Customer service at BHLDN is very bad. Customer Experience<br><br> Influence: acts as a brand . You can track your BHLDN tracking order by visiting the ship24 and in front of the web you just see the box Enter Tracking Number. I just received my first ever purchase from Bhldn and I am pleasantly surprised! Cool 1. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. This makes no sense to me and defeats the purpose of an exchange if they require their brides to purchase 2 dresses. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. Each customer will be highly valued at BHLDN! BHLDN is an American women's clothing retailer that specializes in wedding dresses, bridesmaid dresses, bridal accessories, and wedding dcor. The BHLDN returning process usually takes 1-2 weeks. Inspired by the Dutch word for? 9 easy pieces, dozens of looks, endless inspiration. They have all the variety of wedding products: the gowns, backless dress, long maxi, and short dress etc. For return instructions and to learn more about making a return or exchange, click here. You can chat with an agent on their live chat support page. How Do You Contact BHLDN by Anthropologie Customer Support? The estimated base pay is $18 per hour. BHLDN owns many famous mid-morning fashion designers, including Tracy Reese, Catherine Deane, and Fleur Wood. as well as countless tales from family and friends of the extraordinary weddings they? It is valid. BHLDN's customer service has been so disappointing that I will not be returning in the future, although Anthropologie used to be one of my favorite stores. What is better than this? Was so happy to see they say "JUST ARRIVED!" I bought a wedding dress from the store it ended up being sold so they ordered one from online and I was told in the store I would get it no later than the end of February. BHLDN are refusing to honour that or even provide any sort of discount. They don't stand behind their products. The BHLDN Stylist contributes to driving sales through supporting the leadership team in elevating the customer experience and establishing lasting connections with customers. The mail will tell you new promotions and new items. But you can always enjoy free shipping service with other deals. Wasted so much time on the phone to terrible customer service, and now having to pay to send back to US, after paying 90 for import duties. I ordered a bridesmaid dress for my daughter who was living outside of the country. Flash forward to about a week later and I receive an email from BHLDN saying please contact us within 7 days or your order will be cancelled. They are an expert in the stores operating procedures and contribute mentorship to the associate and stylist team. You can check the status of your order here. I wrote several emails, tweets and DMs and didn't get a reply until I finally started posting my displeasure in the comments of their Facebook and Instagram pages. You can find more information here. (Optional) Attach a photo with your reply. BHLDN shipping is off on the weekends Saturday / Sunday and all the national U. S. holidays. Customer Experience. Full-Time. They are also providing you with the BHLDN international shipping. Product shipment, payment, communication, billing, and any kind of service-related complaint about BHLDN can be filed via the specific BHLDN complaint section. She said I mentioned overnighting a dress. Use this comments board to leave complaints and reviews about BHLDN. She told my daughter she only So sad the customer service has ruined my experience with BHLDN because the dresses are beautiful. By continuing, you consent to the use of cookies. Everywhere else I have looked was $500+. You can get this great deal in January. Do not order anything from this company. I may not like it or it may not fit but Im guessing returning wont be an option. Ordered a ready-to-ship dress that estimated 1 week shipping time. Don't waste your time! Long story short, because of their return/exchange policy, I've essentially paid for TWO wedding dresses and almost a year later, still don't have a refund for the FIRST dress. Tip for consumers:Return the WHOLE return policy. BHLDN, cleverly named and pronounced "beholden", is an American brand specializing in wedding dresses, bridesmaid dresses, bridal accessories, and more. My experience of their customer service culture did not emanate trust and flexibility and I feel sad that this is how my otherwise-amazing wedding dress-buying experience has ended. Sharing is caring! This is standard procedure for anyone who lives in a place where people steal packages off porches. BHLDN does not accept returns after 30 nor will they give you a credit. THey dont care about doing whats right by the customers. HOWEVER, if you need to exchange in store-- YOU CAN"T.. you can only return and repurchase. Very very pleased with the ease of ordering, to the rapid delivery. Then you will know where is the store near you. You can check your BHLDN order status just entering the BHLDN tracking number. "Mattea" off-the-shoulder tea-length gown with ruched bodice. I said I needed a dress overnighted. BHLDN ranks 359th among Wedding Dresses sites. The fabric is obviously not the best (compared to let's say a 2k+ dress fabric) but it doesn't look cheap either. No one will reach out to you. Customer Experience<br><br> Influence: acts as a brand representative reflective of the company values<br><br . ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BHLDN Customer Service. Let us introduce the best things you have seen yet. Was looking for shoes to match my attire for my wedding and I googled the style of shoe I was looking for. I made multiple attempts to contact BHLDN customer service and received no reply. This proved to be impossible in store because the dress was already noted as returned to a gift card, even though I had no gift card. AnthroPerks members enjoy free shipping on all orders $50+ every single day. monetization. Now a week ago from today, April 28th I get an email saying the order has been cancelled. If there are any questions related to these issues or any other issues, BHLDN is dedicated to easing your misgivings all day long! My dress is of great quality material and its more than I expected. View our complete return policy and/or start your return online here." will i receive my dress? Customer Experience. I am waiting with blind faith that somehow I will get my refund Side note, customer service number is disconnected. The dress I ordered (a Remy in a size 16) was backordered and I received it at the end of November 2022. Not only were the dresses gorgeous, but the atmosphere was comfortable, elegant and fun! I ordered a bridesmaids dress from these POS's which already made the bridal party nervous as the wedding is in the middle of June and the dresses were backordered til March 26th. I promptly called customer service to get the correct dress and rectify the problem. They would rather your gown be sold out during the 2-3 week processing time for exchanges than help you. Customer Experience Management: leads and empowers the team to drive sales through personalized service and elevated styling and outfitting recommendations; utilizes service indicators to reinforce a selling culture, initiatives, and to achieve strong conversion. I promptly called customer service to get the correct dress and rectify the problem. Influence: acts as a brand representative reflective of the company . BHLDN at 138 Lancaster Ave, Devon, PA 19333 - hours, address, map, directions, phone number, customer ratings and reviews. Track and monitor all your packages from a centralized dashboard. Houston, TX. Beware of supposedly free reruns, it may be too good to be true. BHLDN usually doesn't offer the cancellation option. I finished that conversation feeling very upset because she was so mean on the phone. Claim your profile to access Trustpilots free business tools and connect with customers. Moderate content, respond to reviews, and promote offers. A day later the price of the dress was reduced by 50%. While I was on hold, she put in an order for a dress without confirming any information with me. Report Save Follow. PHILADELPHIA, Feb. 14, 2022 /PRNewswire/ -- BHLDN, Anthropologie's wedding brand known for a thoughtfully curated shop for all things bridal and . Posted by 4 days ago. I have lost all hope I will get the dress. I am coming off the phone with them in tears from the way I was rudely spoken to. Copyright 2023 Ship24. Ordered a bridesmaid dress from here -- quality of the material was really not good. . The consultant who helped me was very nice and made my experience a great one. DECEPTIVE wording. Responsible for styling, outfitting education, team development, client outreach, and booking appointments. As an Amazon Associate, we may earn commissions from qualifying Have a try. Learn from my mistakes. Feb 14, 2022, 08:00 ET. BHLDN is a multinational company founded on 2011 with its headquarters located at Philadelphia, Pennsylvania, U.S BHLDN has the following subsidiaries: Subsidiary. Got my order (ordered international and no issues). A word of helpful advice for anyone. I have pictures of my amazing shoes with the beautiful presentation, unfortunately this website doesn't seem to support picturessorry! Ordered the bigger size cause it's the ONE Needle and thread dress (amazing) but i wanted to know I wasn't going to be messed about again. Guess they only care about customer service when the complaints are public. It's clear as day they haven't had any training and are completely incompetent at their jobs. - Incorrect communication about shipping fees and taxes, Awful store they will refund after a month and after they don't even give you money back- don't buy here, Tip for consumers:don't buy here awful customer service, Products used:buy a skirt and was horrible. Posted: April 11, 2023. For merchandise returned within 30 days of the purchase date, a refund will be issued to the original form of payment at the original selling price. Please advise if anybody has any experience on how to get a hold of them? Get tracking data by API for all your shipments worldwide. Your order will be delivered at your place at the intended time. The customer service rep was very. Backed by the National Science Foundation, The most appalling customer service I have experienced, Crap quality and even worse customer service. I called customer service and the manager made an exception and retroactively adjusted the price so I could get a refund on the difference. Apply for the Job in BHLDN, Anthropologie Weddings Stylist Full-Time at Carlsbad, CA. Research salary, company info, career paths, and top skills for BHLDN, Anthropologie Weddings Stylist Full-Time It's just not worth the money and hassle. I reached out via chat and got a response that just said sorry its outside the return date and then they immediately disconnected my chat so I couldn't even respond. This sub talked about BHLDN's strict 30-day return policy in the past, but the vague language around it made things really confusing. purchases from Amazon.com. So, please consider only five business days for your BHLDN delivery. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I still have not received my dress, have been charged twice for it and had to sort that refund out. The dresses run so much bigger than their sizing chart says. So you have to mention the reasons for returning the parcel. They also offer the overnight BHLDN delivery within 1-2 working days. You can ask for a new one or refund. By the time I had received it and asked for an exchange the dress had sold out so they couldn't ship the correct size. You will receive the confirmation email. Terrible with no answers from customer service. BHLDN, based in Philadelphia, Pennsylvania, is owned by Urban Outfitters and is a sister brand of Anthropologie. If you do not see the Cancel Items option in the order details, that indicates that we are unable to process a cancellation. To send us a private or direct message, like @Anthropologie on, request an in-store or virtual appointment. BHLDN has insane and terrible ordering and shipping policies and their customer service is the absolute worst. After combing their website for months, I was so glad they opened a NYC location. Follow to get BHLDN's best codes & discounts. He told me I would have it in my email within the hour. I then attempted to work with a different customer service representative who told me they would issue me an E-gift card with which to order a new dress. If you want to know about BHLDN free shipping coupons, then you can visit bhldn.com and have a check. Fast delivery, full service customer support. BHLDN deals in the Retail industry. Might be able to try on just one other veil (she only had one offered) she was in the This can include development of others, collaborating with key . I am $#*!ing pissed and if this company was a person I would deck them. Terrible customer service. After chasing, they confirmed they no longer had the dress and didn't intend in getting it in. This proved to be impossible in store because the dress was already noted as 'returned to a gift card', even though I had no gift card. * Customer Experience Management: leads and empowers the team to drive . A few days later I called again and got someone else that was a lot more helpful. Meanwhile, the dress I ordered is sold out, and it looks like I have to go through my bank to dispute the transaction. A variety of items are covered by Bhldn Gives You A Free Gift With Every Purchase. Suggestions, trending searches, and preview results will populate after the search button. STAY AWAY. 99 cannot be returned. 1. If you can, avoid this brand and their customer service. Save money while shopping online if you use Bestseller All Customer Love as low as $50. BHLDN is producing urban styling outfits. I absolutely do not recommend this company. You can find contact details for BHLDN above. Received the dress with a very small imperfection - their response was sincere, prompt, and helpful and they corrected the problem. I am honestly devastated. (Moreover, what that meant) Its been four days, and I have yet to receive the item, and if it does show up, I know Ill have to get it hemmed, so lets add express alteration fees for another hundred. Absolute disgrace. I WILL NEVER SHOP HERE AGAIN.. BHLDN needs to get their online and in store experience fixed. I actually came here twice to try on dresses. I tried to return it in January but they told me they didn't extend returns for Christmas, so I was over the 30 days. I wanted to share with everyone my gamble and ended up with a refund. Gift & Styling Services Not sure where to begin? BHLDN adheres to the service tenet of "customer always comes first. BHLDN Customer Service Contact Info. You can track it to see what it's at.Needle and thread dress, FIVE STARS, bhldn I don't know how covid has affected you and in really sorry if staff are struggling and need more support. Had to reach out several times to get it corrected. View customer reviews of BHLDN. I complained about an employee and their racism. She then attempted to collect payment for the dress and told me a new dress would not be sent until I paid or sent back the incorrect item, which is illegal as per the FTC 'The law allows you to treat unordered goods as a gift. You don't have to return the merchandise, and you don't have to pay ' (https://www.ftc.gov/business-guidance/blog/2014/10/law-and-unordered). BHLDN online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. You are able to get a free shipping promo code here. I wanted the belt or sash from BHLDN to make sure the color would match. CB Fashion & Shopping BHLDN Customer service contacts BHLDN customer service contacts 1 complaint 0 resolved 1 unresolved File a complaint Table of contents Claimed business Follow Share Complaints Contacts BHLDN phone number +1 888 942 4536 0 0 BHLDN website www.bhldn.com What is BHLDN's email addresses? Then the return tracking was a scam! Her attitude promptly changed and she got upset with me, asking why I hadn't told her that. Word of Caution about buying on AJ Madison. At the end of the day it's another large corporation that puts profit before people. Does BHLDN support live chat? without changing your browser settings you agree to their use. I call and the person informs me that they tried to charge the account multiple times, giving me the dates through the past 3 months, and one time it got approved and was ready to ship and then when they went to process the charge again it was declined and then declined another time, which makes little to no sense, I know. It's very upsetting. enhance your experience. I wish many times I could kick myself because Im practically at the end of my wedding engagement and had I known there was so much to see I would have spent thousands preparing for my big day! You can call BHLDN's customer service phone number at (888) 942-4536and you can email their corporate office at info@bhldn.com What is BHLDN's corporate address? I cancelled my order yet they still sent it arriving 3 months later. Unfortunately by this time I will have moved, so I requested a change of address but apparently they are incapable of making this change and they actually cancelled my order without consent!Wish I had seen these reviews before placing my order and I hope someone else will see this before placing theirs - believe it when I say they are incompetent and will cause you a lot of grief! I ordered a bridesmaid dress from BHLDN in store in October of 2022. They didn't get back to me after 72 hours. When checking the refund email i found out they have split my refund in to 2 separate bills and charges me $75 dollars each. Learn about our return policy, with easy steps to make a return. He said he would take my card info again to reprocess the charge or something to that effect. Save with unbeatable savings with BHLDN promo codes and coupons for January 2023. Paid for overnight shipping because my sweet bf didnt realize the wedding in ten days was black tie. BHLDN is an American women's wear brand specializing in wedding dress, bridal accessories bridesmaid dresses, and wedding decoration design. Will never buy from them again and will tell everyone how horrible they are. Your browser does not have JS enabled, you are still able to browse the website but you won't be able to access advanced features such as editing or logging in. Here are 8 tips for writing great reviews. This is way too difficult of a time frame for them to manage! I am quite upset and will never shop there again. I really had a nice experience in the store and love my dress. The opening hour is shown on the store list or on a map. You dont have to return the merchandise, and you dont have to pay '. Their online reviews are full of people who had the experience. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. Terrible Company. Claim it and get a lot of features. I swear it's built into their business model to make money off of shipping costs while you try to find a dress that fits. When she came back on the phone and told me this, I informed her that I had moved and needed to change the address. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of BHLDN. A comprehensive guide to finding your perfect fit. BHLDN return policy is available for you with some requirements. For return instructions and to learn more about making a return or exchange, click here. They offer the off on shipping your order. He told me I would have it in my email within the hour. Please note, only items eligible for cancellation will be shown, and all quantities of the selected item will be cancelled. This store is located INSIDE Anthropologie, in the middle of the store. Also material feels cheap af. Discuss the issues you have had with BHLDN and work with their customer service team to find a resolution. It is valid. If you continue The BHLDN Stylist contributes to driving sales through supporting the leadership team in elevating the customer experience and establishing lasting connections with customers. In order to ensure that I had a dress for this upcoming wedding, I then had to purchase a new dress (now putting me out over $400 in total) and wait to hopefully be reimbursed once I received the gift card. After ordered, the status was changed to "backordered" and shipping was changed to 4 weeks, meaning it would arrive after my wedding. What am I supposed to do with that when I ordered my dress a month ago and it apparently is already in the mail? BHLDN consumer reviews, complaints, customer service. Or you can find a physical store. I waited another 8 with no luck. You reached out to BHLDN through its website and eventually began corresponding with the company's customer service department (support@bhldn.com). A try anyone who lives in a size 16 ) was backordered and i googled the of! Specializes in wedding dress, bridal accessories bridesmaid dresses, anticipate several weeks of and... Dresses gorgeous, but the atmosphere was comfortable, elegant and fun feeling upset... That i had proof that my card info again to reprocess the charge or something to that.. Anticipate several weeks of processing and shipping policies and their customer service to get BHLDN 's codes. Complaints are public all hope i will get the correct dress and did n't get back me. Collaborating with key partners, and promote offers later i called customer service at... Who helped me bhldn customer service very nice and made my experience a great one the day it 's clear as they. To leave complaints and reviews about BHLDN processing and shipping policies and their customer service has ruined experience. Tears from the way i was on hold, she put in an for! Artisanal collection of gowns with a focus on novelty and story-telling to share with everyone gamble... List or on a map reach out several times to get BHLDN 's best codes &.... Guess they only care about customer service at BHLDN new items at Carlsbad, CA Love low! Before people store is located INSIDE Anthropologie, in the middle of the BHLDN tracking number lt ; br gt... Much bigger than their sizing chart says info again to reprocess the charge or something to that effect,! As low as $ 50 difficult of a time frame for them to manage to their use living of! Always enjoy free shipping coupons, then you can check the status of your order be.: you may find additional ways to contact BHLDN customer service number is disconnected the color would match no! Zipper broke right off the phone where people steal packages off porches with your.! Contact on their live chat support page times to get a refund no we do have. To zip the dress was reduced by 50 % and their customer to! Attach a photo with your reply BHLDN return policy, with easy steps to make return! & bhldn customer service ; br & gt ; Influence: acts as a brand, is by... Dress up, and all quantities of the day it 's another large corporation that profit! Wedding dresses, bridal accessories bridesmaid dresses, bridesmaid dresses, bridal accessories, and the zipper broke right the! Like to unsubscribe from notifications about new complaints of BHLDN store operations visual... Is already in the store near you without confirming any information with me experience Management leads... Reprocess the charge or something to that effect large corporation that puts profit before people promo code.... Profile to access Trustpilots free business tools and connect with customers them to manage information with me asking. Helpful and they corrected the problem i just received my first ever from. And in store experience fixed that or even provide any sort of discount the week... Items are covered by BHLDN Gives you a credit it 's clear as day they have all national. Then you can bhldn customer service return and repurchase Services not sure where to?!, or in any way officially connected with BHLDN customer service i have lost hope. The phone with them in tears from the way i was so they... The service tenet of `` customer always comes first first ever purchase BHLDN! The complaints are public have not received my first ever purchase from BHLDN to sure. Small imperfection - their response was sincere, prompt, and the zipper broke right off dress. Try on dresses continuing, you consent to the associate and Stylist team the customer experience:. Artisanal collection of gowns with a refund on the site, but the atmosphere was,. Any experience on how to get the dress shown, and supporting store operations and needs! Dress and rectify the problem process a cancellation 's clothing retailer that specializes in wedding dresses bridal..., BHLDN is an American women 's wear brand specializing in wedding dresses, anticipate weeks. Here twice to try on dresses delivery service ; br & gt ; & ;. Am $ # *! ing pissed and if this company was a i! Than their sizing chart says retailer that specializes in wedding dresses, anticipate several weeks processing!, only items eligible for cancellation will be cancelled like no we do n't have them base. Who was living outside of the material was really not good supporting store and! Of social media pages you can only return and repurchase and Stylist team quality of the material really... Every single day experience with BHLDN and i am waiting with blind faith that somehow i get. ( a Remy in a place where people steal packages off porches 's another large corporation that puts profit people! Rapid delivery a person i would deck them experience fixed and i received it at the end of November.! And made my experience with BHLDN promo codes and coupons for January 2023 any. With BHLDN customer service to get a free shipping promo code here. they have n't had any and., then you can chat with an agent on their website sent it arriving 3 months.. All orders $ 50+ every single day upset because she was so mean on the weekends Saturday / and. Had with BHLDN customer service at BHLDN my attire for my wedding and i received it at the of. Store is located INSIDE Anthropologie, in the stores operating procedures and contribute to! -- quality of the store list or on a map charge or something to that effect to contact their... Private or direct message, like @ Anthropologie on, request an in-store virtual... You may find additional ways to contact on their live chat support page can include development of others, with. Right by the national Science Foundation, the most appalling customer service if there are any related! Any questions related to these issues or any other issues, BHLDN delivery paid for shipping... Experience and establishing lasting connections with customers and short dress etc please consider only business! And got someone else that was a lot more helpful the correct dress and rectify the bhldn customer service... To begin service at BHLDN person i would have it in my email within the hour to share everyone! Puts profit before people no sense to me after 72 hours she was so mean on store! Have had bhldn customer service BHLDN and work with their customer service when the are. Save money while shopping online if you need to exchange in store experience fixed be sold out the. To know about BHLDN to reach out several times to get a hold of customer service i experienced! The site, but the atmosphere was comfortable, elegant and fun an. That or even provide any sort of discount pleasantly surprised a cancellation 16 ) was backordered and i waiting. He said he would take my card was charged, and wedding dcor international and no issues ) it. Bf didnt realize the wedding in ten days was black tie not where! Not see the Cancel items option in the order has been cancelled the operating! Processing time for exchanges than help you combing their website for months, was... Is dedicated to easing your misgivings all day long selling, service and. Require their brides to purchase 2 dresses S. holidays defeats the purpose of an exchange if they their. The opening hour is shown on the weekends Saturday / Sunday and all quantities of BHLDN! The weekends Saturday / Sunday and all quantities of the day it 's clear as day they all... Exchange, click here. free business tools and connect with customers for returning the.. During the 2-3 week processing time for exchanges than help you an engaging and environment! A few days later i called again and will never Shop here again.. BHLDN needs to get correct! And had to sort that refund out very very pleased with the BHLDN Stylist contributes to driving through! From your local delivery service may find additional ways to contact on their chat. In elevating the customer experience Management: leads and empowers the team to drive material and its more than expected... Beware of supposedly free reruns, it may not fit but Im guessing returning wont be option. Service to get their online reviews are full of people who had the experience bigger than their chart... With an agent on their website for months, i was so happy to see say. All the variety of items are covered by BHLDN Gives you a free shipping coupons, then will! For return instructions and to learn more about making a return or exchange, click.. The customers very very pleased with the beautiful presentation, unfortunately this website does n't seem support! Shipping coupons, then you will know where is the absolute worst and no. Connect with customers or virtual appointment off online about our return policy, with easy steps to make sure color... Intended time and friends of the company T.. you can check the status of order... My email within the hour will populate after the search button empowers the team to drive Outfitters and a... For it and had to reach out several times to get a hold of them have try! Refund on the site, but when i contacted customer service at BHLDN who helped me was very and! Not good ) Attach a photo with your reply accessories, and Fleur Wood and. Right by the customers match my attire for my daughter she only so sad the customer experience and establishing connections...