First, their office can look into your situation and possibly help you to get a response. If that were true none of us would be hare trying to solve this problem. New comments cannot be posted and votes cannot be cast. I told him, that is NOT what the reg. IT DOESN'T MATTER WHAT IRS NUMBER YOU TRY CALLING NO ONE IS AVAILABLE TO ANSWER PHONE CALLS OR IN ANY OFFICE!!!! Who can I contact for free help with certain IRS forms? If you're a tax pro who needs to contact the IRS, use these numbers. 7 a.m. to 7 p.m. local time, Non-profit taxes877-829-5500 How small stars help with planet formation. On line information not complete when I did Where is my refund Sorry for the delay. I've even changed my Share Name ID from "WIRELESS CALLER" to my name. If you're struggling to deal with the IRS, you may want to reach out to the Taxpayer Advocate Service. Your phone must be a U.S.-based mobile phone number associated with your name." I obtained my T-mobile phone number through T-Mobile; it has never been any place else and uses my One True identity (as do my tax returns). However when I tried to validate with IRS they were unable. I need to verify my phone number to get transcripts ASAP??? When I spoke to a person there, she was kind enough to review my records and could not figure out why I was being denied registration. To reach the IRS, just pick up the phone and call 1-800-829-1040. I followed advise from @rebels7072 (I had to create an account with Experia - I have one with Equifax) and made sure the Experia account had all the right info. Here's exactly what happens when you call. Get the latest information on IRS operations and services. I would guess irs has indeed some access to the account information of the phone and looks for the name to be exactly the one registered by them from the returns. I went to my appointment and die to my Maryland State ID currently expired I wasn't able to verify my identity the day of my appointment. A copy of your last year's tax return. Scan this QR code to download the app now. Sorry, our virus scanner detected that this file isn't safe to download. // insert style. I am not sure what information the IRS site is requesting when the verification is sent but when it comes to prepaid and postpaid accounts, when a prepaid number is converted to a post paid account, the old prepaid account is removed from our systems so there should not be anything hiding anywhere. Maybe if you and others upvote it, well get a timely reply. The exact wait time varies based on why you're calling. We have to provide several pieces of identifying information in order to gain access. We can't fire the IRS or EXPERIAN, since they are insulated from consumers. I don't have any of those things so I can't verify online. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Step by step registration process is here. https://www.washingtonpost.com/news/get-there/wp/2018/02/27/setting-up-an-irs-online-account-is-well-worth-your-while/%3FoutputType%3Damp. If that is the case, we can totally help get folks names updated for the caller ID. Here's what you need when you call the IRS: To make the call easier, you may want to write down the questions you want to ask. The big issue is the online IRS form does not have a place to enter the middle initial. I then went back to the IRS website, and the problem was not solved. If you keep calling and the IRS never picks up the phone, heres what you can do. "We were unable to verify that this phone number belongs to you with the phone provider. tool directs you to call us. The process is straight-forward enough and the instructions are clear. Once you've set your language, choose option 2 for "Personal Income Tax" instead. This line is open Monday through Friday from 7 AM to 7 PM local time. I recommend starting with this thread. It takes much less time to write a letter than to sit on hold with the IRS or worrying about the IRS not answering the phone. Sadly, she said their applications are designed and tested to be compatible only with Internet Explorer even though they could work with other browsers. Does the IRS penalize for overpaying and underpaying state income tax? Search. Our help lines are open Monday through Friday. See Also: Bars Disappeared on Wheres My Refund and How to Get Help With an IRS Tax Refund Delay. To further complicate things, I made a mistake on my previous year's taxes and inverted the two middle digits in my address. Learn more about Stack Overflow the company, and our products. He asked me to press Continue button which I faithfully did. Also, are you sure this will notbstop me from getting the stimulous check? Note: you are limited to just a few attempts before you are locked out for 24 hours. I'm trying to view my transcripts online but when I get to the part where I have to verify my identity with my phone number I get this message"We were unable to verify that this phone number belongs to you with the phone provider. I need my AGI from 2018 to file my 2019 taxes and get my return done AND get my stimulus check. How to file a claim with the IRS on refund check not received, Spouse not eligible for third EIP and claiming my child for third EIP, Can't find a means of paying form 8879, Online options are broken. Support told me they would reach out to IRS to find the problem, there is no information on my ticket that states Verizon is doing this. I have the same issue, but not with the IRS, mine is with SBA and Capital One. I dont know if there is a solution to online verification but I believe the IRS offers an alternative verification method by US Mail. Let it be noted that the name validation process is not the same as sending an SMS message. It is not at all solved!!!! I've double checked "identity verification" in my verizon privacy settings. Overview of Features Offered by Intuit. To reach a live person at the IRS about your individual taxes, select these options: 1, 2, 1, 3, 2, ignore two requests for your Social Security Number, 2, 4. Note that the IRS initiates most contacts First for the identity verification issue. To help protect taxpayers and employees, theCDC COVID-19 Facility Access Tool is available for people to self-screen for symptoms. Don't want to sit on hold? Use the IRS local office locator to find a location in your area. Due to the Coronavirus our Country is currently facing I have not yet been able to find a phone number that i am able to actually speak with a person. If you can't get a text message right now, you can get a security code via phone call. Then, prepare to wait on hold for a long time. Checked that one too. Third parties calling for a deceased taxpayer. I had the same problem, we even purchased a new phone; didn't work!! Want help calling the IRS? Do you have a problem recieving other security notifications? you can update this information in att.com/prepaid -> login->my profile. We're processing all mail in the order we receive it. I have been told "It is an IRS problem", or "We cannot change that as it is a system issue" and my ticket was closed with no update. Any notices or letters you've received from the IRS. The surge is more than a 300 percent increase in phone. You don't have to call the IRS. AT&T - I think you misunderstood the problem. I would give anything to get them all on the line at the same time and see what happens. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. Certain taxpayers may qualify to get free tax return preparation and electronic filing help at a location near where they live. They can call the IRS on your behalf and help you navigate the complex tax rules. Individuals: (800) 829-1040. You can call the IRS for the following reasons: This list covers a broad range of concerns. I suspect the old prepaid status may be hiding somewhere in T-Mobile system records which IRS checks to see the type of account one has. Personal Finance & Money Stack Exchange is a question and answer site for people who want to be financially literate. If you need to call us, we can be reached at 800-922-0204 from any phone, or *611 from your VZW phone. I also didnt file for 2018. First and foremost we "as the people" we not supposed to be faulted by any means due to the COVID19 considering there's always the possibility of getting sick. Your provider may be experiencing technical issues. The IRS does not answer the phone for additional people when too many are waiting. However, there are many other numbers for specific questions and concerns. This is where I start registering for my account. How to add double quotes around string and number pattern? Called customer support and the indicator was changed to enable so IRS could send text to my phone. Its never been easy to contact the Internal Revenue Service, but the IRS not answering phone calls has gotten even worse lately. The last line of this message from the IRS says a code may also be sent over a phone. Are your Social Security benefits taxable? ID.me appears to be an outside provider of security services for the IRS and the use of the ID.me system is now mandatory for new users to access the on-line features on the IRS website. I've been told several times being able to not verify my identity with the IRS right now due to the COVID19 shutdown that IT WOULD NOT BE HELD AGAINST ME OR ANYONE AND I WPULD STILL RECEIVE MY STIMULUS CHECK and it all a LIE!!!! They need to verify with. Any ideas? And, after hours on the phone getting bounced around by ALL of them, I am no closer to an answer on this. You have the option of entering your I spoke with Christina at T-Mobile help (dial 611) and she was very helpful and friendly. The IRS received 7.5 million more calls last month than in January 2020 "due to an unprecedented demand," an agency spokesperson said. Telephone assistors can help with many topics but see the list of topics our assistors cant address. Mondays and Tuesdays tend to be the busiest days, so you may want to avoid calling on these days. Archived post. So I today opened a postpaid account using an eSim on my iphone XR with ATT. But still no luck. But due to COVID-19 pandemic, the IRS is not doing PIN by mail right now so we have no way to get access to our IRS account! Look out for an email with an IRS logo and a subject line that says something like "Tax Refund Payment." That fake email will ask you to click a link and fill out a form, which in turn asks for . This is such a circus to even try to explain but I'll try: I moved in August, bought a home the address has changed from my last tax return obviously. Received the IRS text. 8 a.m. to 6 p.m. Eastern time. Then, a list of local Taxpayer Assistance Centers will appear. The letters are sent to you via U.S. mail. Talk to your advisor to confirm the details for your specific situation before taking action. The thing is, the name in your account needs to be exactly(even including case) as your last tax return form. Get the latest information on IRS operations and services. Trying to avoid calling the IRS? As our illustrious President says, "Very Frustrating!". Just wondering how you cleared up this problem? IRS says they've stopped sending it by mail, and due to the issue you've described, I can't get it online! kaymitchell, we understand the importance of having your security notfications working, we're here to help. following. The final step in the ID process asks for your mobile phone number and says that the IRS will use it to confirm the name and address information already provided in the other steps of the process. Chris brought up a great question - how are they attempting to verify you? on the page that prompts you to enter your credit card number( last 8 digits,) theres the list of selections.heres where we all enter our 8 digits and hit continue , and get stopped out.here is where we missed a step as each selection has a little grey circle next to it.after you enter your number touch the little grey circle next to the . You will reach an IRS assistor who can: Requesting a face-to-face meeting for help We recommend contacting the IRS for additional assistance with updating your personal information, including your mobile number. Enter your address in all caps. However, if youre able to schedule an appointment, you know you wont have to keep trying to call. No action is needed to contact the IRS." The IRS notes again that, if you verified your identity. They do have a phone number to support businesses. 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