After inquiring about the only partial refund, I was told that GetMyBoat is not intended for people to read our policies, and that I shouldve logged onto the website before booking, and read the terms of use. GetMyBoat made it so easy to find the perfect boat with captain to hire for this adventure. We rented a boat that in the middle of the ocean the boat ran out of battery. Companies can ask for reviews via automatic invitations. this app does little to protect its customers from owners trying to take advantage of the renter. Rent garage, driveway, parking lot, basement, bedroom, shed or carport, No listing fees + guaranteed payment monthly even if a renter doesnt pay, Free coverage for everyone $1,000,000 for host and $25,000 for renters, Earn money by renting out your gear with relatively low rental fees 10%, Average monthly pay $95 for bike, $145 for camera, $150 for guitar, Personal liability guarantee up to $100,000 and $125,000 property coverage, Earn approximately $924 per month hosting one of the 30+ million users, Low booking fees a flat 3% per reservation + free $1M liability insurance, Option to set your prices + get paid quickly by PayPal, Direct Deposit. The calibre of boats are very bad. When I called getmyboat.com, all they said was sorry we will get you a refund. Connect directly with boat owners and captains to securely book online. As a avid Airbnb user, this site is very similar. The GetMyBoat customers may search, locate, and book their next on-the-water excursion from Miami to Malta. They ruined my weekend. In the end, Joe said he would charge me $225hr for the 4 hours, that's $900 which is an insane proposal with all of the issues we had to deal with. We were lucky enough to "float" ourselves into the marina, but our safety was at risk and our day was wasted. Owner emailed that morning that he was an hour late. The food is incredibly fresh and delicious. We saw seals and seal pups, dolphin pods hunting right beside us, lobster pots pulled up and inspected the variety of catch (lobsters, crabs, dogfish etc). It is also illegal to take more than 6 paying passengers unless the boat is formally inspected and approved for commercial service by the USCG. Website was easy to use and the entire process was very smooth. Boat-owners are helping pay for the cost of boat ownership and GetMyBoat! The "owner" gave us a broken boat and blamed seaweed. Ryan was great! Only after much frustration and hours on hold with [emailprotected] did I get a refund minus a $53 application fee, the boat owner who did not show up should be forced to pay this fee. GetMyBoat customers enjoy 24/7 customer service, renter identity verification, and fraud protection for secure, online payments. Captain Nate and firsthand deck mate Michael were exceptionally extraordinary!!! Admittedly, the GetMyBoat platform is seeing its share of fraud during its volcanic 3,900 percent booking increase. GetMyBoat for iPhone, free and safe download. There were stains on the floor and an infestation of BUGS The address was never disclosed. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. Customer Service is terrible. We bring millions of customers to great boat owners and facilitate the booking process step-by-step, with secure online payments. We got stranded in a wavy area with a broken boat! The website uses a valid HTTPS (SSL) connection. GetMyBoat must be designed by bots as you have almost no control to do anything with it. This is the future of booking. Tough luck Customer Service was worthless and basically said Jims skills and patience helped us track down those elusive nibbles! Easy to use, simple to book. And with GetMyBoat, booking a boat experience is easier than ever. Very disappointing experience. Don't use "Get my Boat" until they start screening the owners. This was an unforgettable day and made very special by our experience with Captain Bryce! It goes against our guidelines to offer incentives for reviews. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Made such a memorable day for all of us. The website may be located in a not risky country. Users can browse faraway destinations or places nearby and get out on the water, or start earning money as a captain, guide, or host. Also there was a broken sound warning system and the floating mat fell off as it was not attached properly. I booked two experiences back to back in Mexico (cabo and Puerto Vallarta). For the customer and myself we all love it. Take the plunge and the opportunity to spend the day with Memo aboard Basic Instinct. They were all ready at the boat ramp. We have over 150,000 listings in over 9400 locations worldwide! She was much more then I was expecting. Jet Skis, Pontoon boats and wakeboard boats are perfect for your day time get-togethers with. Discover the beauty of the marine environment in your next vacation destination, book yachts for events, paddle your local rivers, or org. But where was the captain and crew? When out on the water, the trim would not keep the propeller in the water. We had our friends in town for the weekend and this by far was the best day we had! No hotel, no car rental, not Amazon, not Uber, not VRBO, not AirBNB - literally no one. GetMyBoat has a 4.9-star rating on Apple App Store, a 4.9-star rating on Google Play Store, and a 1-star rating on BBB. The getmyboat business premise is great, BUT JUST BEWARE because if something goes wrong they are difficult to contact for a resolution. Still trying to get a refund for a boat ride that we did not step foot on. When I asked Allen if this would be an issue out on the water, he told me not to be an "asshole" in front of my kids. We drove an hour there and had my whole family waiting at the dock. Get more reviews from your customers with Birdeye. That did not work for our planned day on the water. Then we each got our own rod and got busy fishing for mackerel ourselves. Super transparent about prices and no extra or hidden fees/deposits. We were supposed to meet at 1pm. As a captain that charters his own boat, all I want is a simple booking system, a system that can handle booking options, and for the system to take in and disperse payments. An online business that handle payments and sensitive user information must use HTTPS. However, after looking at reviews I decided to give it a shot. Rating 4.9/5 Safety Score: 25.4/100 You should ask if the board owner is a legal charter company. Thanks again Captain Kim for making my birthday very special. The captain "John Therrell" was also very rude and seemed to care only about the money he was about to lose from the situation. GetMyBoat at 950 Tower Ln Suite 2117, Foster City, CA 94404 - hours, address, map, directions, phone number, customer ratings and reviews. We did a 3 hour sunset cruise with Captain Todd on the Impulse (38 foot boat). Due to flight delays, we arrived an hour late to cheerful professionals who went above and beyond, picking up our drinks and appetizers. Marcel Perdomo. You can also submit a request on their website to receive help from customer support. They were very accommodating and friendly and my 3 year old had an amazing first time boating experience. Will not use them again. You can earn extra money from guests with both of these apps. I would highly recommend them. In fact, with my particular booking, it read 100% refund multiple times, including directly below the service fee. In the midst of Covid-19 you kept us all at ease. Great find! For the next hour I went back and forth with GMB on the phone. I would not buy goods from an online shop created a few months ago. #1CaptainKim #Getmyboat #HappyCustomer, Skipper Jim gave myself and my 4 kids (16, 15, 12, 9) a fantastic trip out and around Clew Bay yesterday. 3 Ways Online Reputation Management Can Help You with Google Reviews. Had a boat booked for June 22 for 4 hours. Good idea but I have had the worst time with the boat owners . This rating has improved by 2% over the last 12 months. Privacy Policy. I highly recommend 3 hours minimum if you want to relax on the water. Yeah You will read the policy and then be like "Okay cool- I am covered". We were a little late but the captain did not leave us, boat crew was so nice and friendly, boat is clean and beautiful. Ive had visitors from across the country use the service and I e made money. GetMyBoat allows you to be in charge of setting the price and managing your own rental schedule for your listing. They were easy to find, easy to rent, and my communication with the owner was really pleasant. You were so much fun! They were nice, but helpless. GMB a processed the refund promptly. For both of us, if you use my discount code "KIMWA1," we both get $100 off our next boat rental at Sailo! 950 Tower Ln Suite 2117, Ste 1802, Foster City, CA 94404 United States. it is the best. We had rented the boat so we could be in the Trump Boat Parade which started at 12pm in Point Loma, that is why I initially rented at 11am. Justuseapp Safety Score for GetMyBoat Is 25.4/100. On the day of the ride, the captain called me less than 30 mins to our scheduled departure to inform me that his boat has suddenly developed a mechanical issue and that he had to cancel. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The sights of San Francisco were enhanced by Memo's knowledge of the area. BEWARE! Terrible customer service and biased reviews by blocking me from writing a negative review of the boat owner. I look forward to using Get My Boat often in the future. Thank you so much. Payout occurs after a trip is completed. Yes, as a boat owner, you can make an almost unlimited amount of money for your rentals depending on your set price. I'll go elsewhere and recommend anyone I talk to to do the same. I promise youll be happy. As a boat owner, you can set the price and terms for your boat rental and wait for potential renters to contact you. What a rush! Total BS and a very customer unfriendly business. Joe said he would discount the rental to $900 for our issues. Im giving it 3 stars because customer service did do very well helping me. Great communication and he makes your entire party feel as comfortable as possible! GetMyBoat (@getmyboat) Instagram photos and videos getmyboat Follow 2,642 posts 38.1K followers 1,049 following GetMyBoat Product/service We're the world's largest marketplace for boat rentals and water experiences. Easy, done. If youre familiar with Airbnb, youll be able to use this service, no problem. I have wasted entire days trying to book a boat at expensive rates with nothing to show for it . Very dissatisfied with this company on how they handle customer service. 100% of employees would recommend working at GetMyBoat to a friend and 97% have a positive outlook for the business. Our experience was outstanding!!! NEITHER will. GetMyBoat is the world's largest boat rental and water experience marketplace with more than 150,000 listings in 9,300 destinations around the world. They cancelled (that is BRANDON MALDONADO) cancelled our trip less than an hour before we were to leave - ON FATHERS DAY! Use it if you dont care about identity theft or privacy practices. With both GetMyBoat and Airbnb, you rent out either your boat or space for guests to stay and earn money online. GetMyBoat Reviews: Is GetMyBoat Legit? We help you find everything from your next yacht or kayak to your next adventure: from houseboats to house-hosting and overnight charters to full-fledged tours and adventures. You can determine the price you want to charge renters per hour and easily earn money online. Two days later I received a reply and paid the $537. Andy was super friendly and thoughtful! Why didnt you inform me at the beginning of the process? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Find out more about our cookies policy here. Said it was in an accident The website should have a very good traffic. It's not just about yachts, GetMyBoat offers every type of water experience for every occasion. Review of Marina del Rey Boat Rentals Reviewed September 28, 2015 If you are staying on the Jersey shore I highly recommend this!!! A separate family that was to be a surprise for my son and fianc was meeting us to go aboard. We had 5 young kids and they basically wanted to tube the whole time and they were awesome with the whole process. Customer service was friendly and gave me refund but very little was done to accommodate me for the inconvenience of wasting hours and having a poor birthday celebration. If renting in San Diego, rent from a legit company. Check Getmyboat.com trust rating on WOT database: WOT is a browser add-on used by millions of users to rate websites and online shops. Made my husbands birthday amazing! Please read the full Terms of use and Privacy Policy. Get my boat is easy to use and connects charterers with boats in a simple interface. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Disclosure. GetMyBoat is a good idea in theory, however I am highly dissatisfied with their poor customer service skills. The brand recently announced that Yanmar has acquired a majority stake in the business and injected $21M in growth capital as part of the Series B round. You dont care about identity theft or privacy practices fianc was meeting us to go aboard the day with aboard. 3 Ways online Reputation Management can help you with Google reviews my communication with whole. And no extra or hidden fees/deposits charge of setting the price and terms for your listing out! 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Not risky country connect directly with boat owners and facilitate the booking step-by-step... Designed by bots as you have almost no control to do the same and friendly and 3...