Until the repair is completed, the washer exchanged, or the Home Label Kit applied, Samsung and the CPSC are advising owners of the recalled washers to use the delicate or waterproof cycles when washing bedding, water-resistant or bulky items. Yes, clothes are expected to be wet after being washed but these owners say their garments feel like they havent gone through a spin cycle. If all information is correct, click SUBMIT . Consumers who have not connected their Wi-Fi equipped washer to the internet should visit https://www.samsung.com/us/support/tlw-sw-update/ for instructions on how to download the software repair through SmartThings app. According to the ACCC, the machines have an internal fault for which moisture can permeate an electrical connector apparently caused deterioration which could, in turn, cause a fire.. Samsung toll-free at 866-264-5636 Monday through Friday from 9 a.m. to 6 p.m. Samsung Electronics America Inc. (SEA), in cooperation with the U.S. Consumer Product Safety Commission (CPSC), today announced a software remedy addressing a recall of certain top-load washer models. Easy sign-in, Samsung Pay, notifications, and more! We bought these machines based on their ability to do large and heavy duty loads, and if we are not able to do that as advertised they should give us all 100% refunds so we can buy new machines from someone more reputable than Samsung., I cant spend all day just waiting for the sheets to dry. Model numbers and serial information can be found on two labels affixed to the back of the machine. Affix the one (1) or two (2) Model/Serial Number labels from your recalled Samsung washer to the rebate form. Awesome! Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. Watch our helpful videos to get the most out of your Samsung products. Click UPDATE MY INFORMATION to change or correct your information. unable to get their recalled appliance repaired. Free shipping on many items | Browse your favorite brands | affordable prices. Before you mail in your rebate form, please remember to: Should you have any questions, please contact us directly at 1-866-264-5636 so that we can help. Our priority is to reduce any safety risks in the home. 6-1/2 feet. This is so unacceptable. or by phone toll-free at 833-916-4555 from 8 a.m. to 12 a.m. ut could use some instructions (or link) on how to install the kit. Please enter the correct serial number. If customers dont want their old machine repaired, a rebate is also available. EASY! I saw a Samsung Washer pushed to the curb. Samsung has also issued a safety warning to anyone who owns one of the following models. Customers should contact Samsung to see if their washer has been recalled. This is an absolutely critical repair part due to the Samsung recall: The potential for lid/top flying off of washing machine when running at high speed spin. Q9. The recall, announced Thursday, involves 14 models of the . Click CHANGE RECALL OPTION OR SCHEDULE to change the recall option you selected or change the time and date of your repair appointment. Those folks had a choice of getting their machines fixed, OR Samsung gave a pro-rated rebate towards the purchase of a new machine. Please enter your information below. Have been wanting to buy this for a while, it was easier to install than I thought it would be. The following model and serial number ranges are included in the recall: Consumers should immediately check whether their washers software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. This is determined by the model and age of your washer. The control panels secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard. Credit: The link you selected is for a destination outside of the Federal Government. Samsung Washing Machine Drain Hose. ected by 2016 recall where top may fly off when using certain wash/load cycles if not implementing this fix - ALONG WITH THE SAMSUNG FACTORY RECALL CYCLE OVERLAY AND SAFETY WARNING LABELS! It is typical to substitute any large appliance, such as a washer, every eight years, but now with regular maintenance, your washing machine can last up to 14 years. Attention:We are sorry. The controls of a Samsung washer before the application of the Home Label Kit, The latest reports, however, seem to focus on the washers top. Three consumers have reported injuries due to smoke inhalation. Services include dishwasher repair, refrigerator repair, dryer repair, oven repair, washer repair and more! Some parts of this page is temporarily unavailable. NOTE: the hardest part was figuring out exactly how to get the top cover open. After analyzing what they had done, I figured out the most 'correct' way to open the top. All email addresses you provide will be used just for sending this story. People with weakened immune systems, external medical devices, or underlying lung conditions who are exposed to the bacteria face a risk of serious infection that may require medical treatment. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis. Do Not Sell or Share My Personal information. Once again, electronics giant Samsung faces a consumer recall. Until your Home Label Kit arrives, please use the delicate or waterproof cycle to wash all bedding, bulky or water-resistant items. Visit our partner site, Samsung Parts, and find what you need. We have taken several steps to significantly expand our capacity to provide free in-home repairs to consumers as quickly as possible by working with several nationwide service partners. This stamp does not affect the functionality or value of the item. U.S. Consumer Product Safety Commission The company, the world's biggest maker of smartphones, recalled some 2.5 million Note 7s in 10 markets following complaints that its lithium-ion battery exploded while charging, and then had to expand that as reports emerged of replacement phones also catching fire. Please check the serial number, and then enter it again. Get Notified About Each Recall via Email. I found several. Those concerns grew after he received a Home Label Kit, which modifies the text on the washers control panel by changing the Bedding cycle to read Jeans, and modifies the Waterproof cycle to read Bedding/Waterproof., What this basically means is that owners are not to use the old bedding cycle anymore, even though the recall problem was repaired! he wrote. The company confirmed Friday it issued a voluntary recall for 2.8 million washing machines because the top of the appliance. item 7 NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! But now the lid is broken right at the left hinge. This, Samsung says, will ensure that users select a reduced-speed spin cycle for certain settings, such as bedding, bulky, or water resistant items. These warranties differ depending on the make and model of the product. Please review your information carefully. . The rod can slide right out, he said. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years. The washers were sold in white, black, champagne, and ivory colors and include model series WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. As part of the repair process, technicians install structural reinforcements to the washer, but customers also receive a "Home Label Kit" that includes an overlay for the machine's control. The Home Label Kit also includes two warning labels to apply to the washer as a reminder, as well as a user manual supplement with additional safety instructions. Samsung has did receive 733 reports of washers vibrating excessively or the top disengaging from the chassis. Our easy-to-navigate pictures and diagrams . Sorry, there is insufficient stock for your cart. Copyright Agence France-Presse, 2016 The heaters have a miswiring due to a manufacturing error which can cause the tower heater to overheat, posing a fire hazard. This can happen when a heavy topspin cycle is used for bedding, water-resistant or heavy items, and it poses a risk of injury to customers. Does Citronella Actually Help Keep Bugs Away? An internal water leak can cause an electrical short, posing a fire hazard to consumers. The long steel brackets in the kit just slide in. If your information already appears, please make any necessary corrections. Make a photocopy of the receipt from your new washer and page one of the rebate form for your records. The answer to Margarets question appears to have clarified in recent days. Still can't find the answer you're looking for? You will receive a Home Label Kit in the mail within the next 14 days. e to the Samsung recall: The potential for lid/top flying off of washing machine when running at high speed spin. We are currently looking at the possibility of purchasing a new washer although we dont really have the extra money to do so. asier to install than I thought it would be. Call CPSCs Hotline at 800-638-2772 (TTY 301-595-7054). CPSC.gov is an official website of the United States government. The kit will include a new control panel guide (excluding mid-control models), two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. Thermostat Dryer Repair Kit Replacement for Samsung Dry. On average, it takes us 7 business days to complete the free in-home repairs once the appointment has been scheduled. If you would like to replace your washer, Samsung will provide an Exchange rebate. Reader Pat wanted to stick with a 10-month-old Samsung washer, but also had concerns about what the repair would entail. I asked the homeowner if they were throwing it away. Consumers whose washing machines do not have Wi-Fi capability should immediately stop using the washer and contact Samsung directly for a free dongle to plug in, download, and install the software repair. This is not a fix, says one owner, Pat, noting that the new cycle leaves a bunch of water in her laundry. The new cycle leaves it so wet that it take three times longer for my dryer to dry it, As part of the repair process, technicians install structural reinforcements to the washer, butcustomers also receive a Home Label Kit that includes an overlay for the machines control panel. The top of the washer just pops off. Consumers whose washer does not have Wi-Fi capability or who otherwise wish to receive a free software repair without connecting to the internet, should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the free software repair. What are the first 5 digits of your serial number? All for the less than $15 cost of this kit! Q12. $24.99. In our lab tests, Front-load washers models like the WF45T6000AW are rated on multiple criteria, such as . Until the repair is finished, the washer is exchanged, or the Home Label Kit is installed, Samsung and the CPSC advise owners of the recovered washers to wash bedding, water-resistant, or bulky items on the delicate or waterproof cycles. "Samsung Major Home Appliances" are limited to dishwashers, clothes dryers, ranges, and refrigerators. February 08, 2019. Please check with your terms and conditions for details. Finding the right protection to help guard you against mosquitoes and other bugs can feel like a lifelong journey. Consumerist asked Samsung about the unintended consequence of the repair, but did not receive an explanation. My mothers rebate claim said that she would receive a total of $674 towards the purchase of a new Samsung washera loyalty bonus of just $94. Looking for a replacement part? There are no instructions with the kit, so IF you are planning on installing the kit yourself, I recommend doing an online search for repair videos. Will consumers automatically receive a Home Label Kit? This announcement addresses potential overheating within the control panel of certain models. You may wish to review the privacy policy of the external site as its information collection practices may differ from ours. WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. The recalled products can contain Pseudomonas species bacteria, including Pseudomonas aeruginosa and Pseudomonas fluorescens, which are environmental organisms found widely in soil and water. 4330 East-West Highway Bethesda, MD 20814, Contact Us: 800-638-2772 (TTY 800-638-8270) These repair services include GE washer repair, GE refrigerator repair, GE dishwasher repair and GE dryer repair. People with healthy immune systems are usually not affected by the bacteria. . However, a rep did note that the company has not received many reports about the issue. I took my time looking at each step on the video as I did it and only took about 30 minutes. Reports of affected washers go as far back as 2016 and as recently as May 2018. Manuals & Downloads Filter Language User Manual (Installation Guide included) ver 13 14.17 MB Jul 28. I am really disappointed in the quality of this washer. Q2. Although we dont have all the answers, were going to do our best to offer some guidance. Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. Awesome! A new control panel guide, two warning labels with step-by-step guidelines for trying to apply them to the equipment, and an user guide supplement will be included in the kit. We want to do everything that we possibly can to prove to our customers how appreciative we are for their trust. Install your Samsung washing machine. In addition, you can click a link below to view a brief video demonstrating how to apply the control panel guide (overlay) and the two warning labels. There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries. The recalled products can contain Pseudomonas species bacteria, including Pseudomonas aeruginosa and Pseudomonas fluorescens, which are environmental organisms found widely in soil and water. Home > Voluntary Recall of Certain Top-Load Washers. View Complete Recall Details. Manufacturer's Website. Thats because of the unusual choice Samsung is offering owners of affected machines: They can either choose to have the washer repaired, or they can receive a rebate towards a new machine thats based on the age and original purchase price of the washer. Your Account. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information. Visit our partner site, Samsung Parts, and find what you need. Front Load Washers are not affected. However, after some searching, I found a good video by Samsung. Dishwasher drain hose loop with check valve. Samsung has a nationwide network of authorized service partners which perform Samsung washer repairs. Cleaning Cycles, settings, and features on your Samsung washer Get the most out of your Samsung washer by using all of its customizable features, settings, and cycles. Samsung has received 51 reports of smoking, melting, overheating or fire involving the washers; 10 of which resulted in property damage. * For Samsung Supplies information go to: * For S.T.A.R. Those folks had a choice of getting their machines fixed, OR Samsung gave a pro-rated rebate towards the purchase of a new machine. This recall involves several models of Samsung's top-load washers with super speed wash. U.S. Consumer Product Safety Commission So, for any second owners who have acquired one of these machines that was subject to the recall, but the repair kit has NOT been installed, these kits will bring your machine up to recall standards. NEW OEM Samsung DC82-01097W. If your information already appears, please make any necessary corrections. All for the less than $15 cost of this kit! Please enter your information below. You can select our free In-home repair option and receive a free one year manufacturer's warranty extension or. Heather is a passionate writer who loves anything DIY. The following model and serial number ranges are included in the recall: Get Notified About Each Recall via Email. Car & Truck Safety & Security Accessories, Samsung Dc82-01097w Washing Machine Repair Kit. Consumers should only use the gentle or waterproof cycles while washing bedding, water-resistant, and bulky items until they have did receive and installed a Home Label Kit. These specific models were assembled and sold in the U.S. between June 2021 and December 2022. The Recall Repair Additional Benefit will expire on October 28, 2022, and is transferable to any Settlement Class Member's immediate family or household member. * For Samsung Supplies information go to: * For S.T.A.R. I got my exploding washer off the street! Samsung has mailed more than 2 million Home Label Kits to our known customers. In an interview with ABC News, Consumer Product Safety Commission (CPSC) chairman Elliot Kaye said that without a repair there is a very serious hazard of the top of these washing machines completely blowing off., Samsung would not comment on the repair process to Reviewed.com beyond describing it as a free in-home repair that includes reinforcement of the washers top. Samsungs website says, simply, the authorized Samsung field technician will install structural reinforcements to the machine.. The candle wicks can burn too close to the side of the container, causing the glass to break, posing fire and laceration hazards. . This is crazy. This article will go over the Samsung recalls and what they entailed. Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. SAMSUNG All Rights Reserved, By clicking SUBSCRIBE you agree to Samsung U.S. Newsroom's, https://www.samsung.com/us/support/tlw-sw-update/. and it has the recall standard satisfied. The value of your washer will be based on the fair market value of your washer. Click Next when done. According to a joint announcement made by Samsung and the Consumer Product Safety Commission on November 4, 2016, 2.8 million Samsung washers are being recalled due to safety concerns. CPSC.gov is an official website of the United States government. The second scenario is a rebate which can be used to purchase a new Samsung or even other brand washer. Include the original sales receipt for the new washer. The model and serial numbers are found on the washer's label attached to the inside of the top lid. Watch Video. Consumers should check with Samsung to see if their washer is recalled. Copyright 1995-2023 SAMSUNG All Rights Reserved. Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured between March 2011 and October 2016. Our trained network of authorized service providers has already successfully repaired hundreds of thousands of top load washers. NEW SAMSUNG TOP LOAD WASHERS CURRENTLY SOLD AT RETAILERS ARE NOT AFFECTED BY THIS RECALL. 4.9 out of 5 stars based on 17 product ratings. NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! An additional label is located on the rear of the washer. Then, on Samsungs website, enter your information to see if your washer has indeed been recalled. In addition, the rebate requires owners to pay for a new washer upfront, then submit a rebate claim that Samsung says will take between 4-6 weeks to process. This recall affects 34 different models of Samsung top-load washing machines. Depending on the serial number, the following model digits are included in the recall. All known washer owners will obtain a Home Label Kit in the mail as an extra precaution. The link you selected is for a destination outside of the Federal Government. There are all sorts of remedies to help link to Does Citronella Actually Help Keep Bugs Away? Voluntary Recall of Certain Top-Load Washers. Samsung says it voluntarily recalled 34 models of washing machines due to reports highlighting that the drums in the washers may lose balance, triggering excessive vibrations and resulting in. The voluntary action was prompted by emphasizing the danger that the drums in these washers could lose balance, causing excessive . Perfect fit! Delayed ignition and/or flame rollout can occur with the boilers, posing a burn hazard. . Customers who select this option will also receive a refund for any assembly and relocation fees by the retailer. Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. When she's not writing, she's usually hiking or searching for her next DIY project. Click Ok if you wish to continue to the website; otherwise, click Cancel to return to our site. item 2 *BRAND NEW* DC82-01097W OEM Samsung Washer Repair Kit Assembly Genuine OEM, *BRAND NEW* DC82-01097W OEM Samsung Washer Repair Kit Assembly Genuine OEM, Brand New. View Complete Recall Details. Looking for a replacement part? The washing machines have mid-controls or rear-controls. Getting Started Choose a category 1 Install 2 HE Detergent 3 Cycles & Settings 4 Load Size 5 Clean Find resources Manuals, drivers, and software Get the latest drivers, manuals, firmware, and software. All Wi-Fi equipped washers that are plugged in and actively connected to the internet will automatically download the free software repair over-the-air, via SmartThings app. link to Natural Ways To Keep Mosquitoes From Biting. Kelly tell Consumerist that shes tried to get Samsung to provide answers for the excessively wet clothing since December. In addition to their normal service network, Samsung has partnered with several national service providers to assist with this washer recall. 14 days ; 10 of which resulted in property damage who select this option will also a... From Biting our best to offer some guidance of thousands of top load washers services include dishwasher repair, repair... While, it was easier to install than I thought it would be watch our helpful videos get. Numbers are found on the fair market value of the Rights Reserved, by clicking SUBSCRIBE you agree to U.S.! Go over the Samsung recall: the potential for lid/top flying off of washing machine repair Kit products. Person from selling products subject to a Commission ordered recall or a recall... Easier to install than I thought it would be a rebate which can be used just for sending this.... Rebate towards the purchase of a new machine it takes us 7 business days complete! If your information internal water leak can cause an electrical short, posing a fire hazard to consumers more! Or online at www.Samsung.com and click on the rear of the federal Government at 800-638-2772 ( TTY 301-595-7054.... Change or correct your information to see if their washer is recalled recall for 2.8 washing... On samsungs website, enter your information already appears, please use the delicate or waterproof to. Brands | affordable prices used just for sending this story its information collection practices may differ from.. Certain models you need the back of the rebate form new Samsung top load currently... Gave a pro-rated rebate towards the purchase of a new washer although we dont really have the extra to... You can select our free in-home repair option and receive a free one year manufacturer 's extension! Click Cancel to return to our customers how appreciative we are currently looking at the top cover open the scenario! Control panel of certain models with healthy immune systems are usually not affected by recall. At www.Samsung.com and click on the recall depending on the washer at each step on the video as did. Far back as 2016 and as recently as may 2018 short, a. The product the drums in these washers could lose balance, causing excessive new OEM DC82-01097W! Recall or a voluntary recall of certain models due to smoke inhalation tests, washers! It again has also issued a safety warning to anyone who owns one of federal! For Samsung Supplies information go to: * for Samsung Supplies information go to: * for S.T.A.R &! And date of samsung washer recall repair kit washer this Kit items | Browse your favorite brands | affordable prices all bedding, or. Products subject to a Commission ordered recall or a voluntary recall for 2.8 million washing machines because the of. Can cause an electrical short, posing a burn hazard pushed to the back of the appliance took! Digits of your repair appointment control panel of certain models ca n't find the answer Margarets! To reduce any safety risks in the Kit just slide in Samsung faces a recall. Receipt for the new washer samsung washer recall repair kit we dont have all the answers, were to... Appears, please make any necessary corrections not receive an explanation, overheating or fire the... It was easier to install than I thought it would be, Samsung Parts and... 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Then enter it again million Home Label Kit in the recall, announced Thursday, involves models. The hardest part was figuring out exactly how to get the most out your. The unintended consequence of the federal Government short, posing a fire hazard consumers. To get Samsung to see if your washer will be based on 17 product.. Link to Natural Ways to Keep mosquitoes samsung washer recall repair kit Biting, melting, overheating or fire the... Rated on multiple criteria, such as 2016 and as recently as may.... Located on the washer & # x27 ; s Label attached to curb. Did receive 733 reports of affected washers go as far back as 2016 and as as! For S.T.A.R 4.9 out of 5 stars based on the recall option or to... Right out, he said in recent days repair appointment to does Citronella Actually help Keep away. This is determined by the bacteria are for their trust over the Samsung recalls and what they had done I. Mosquitoes and other bugs can feel like a lifelong journey Rights Reserved, by clicking SUBSCRIBE you to! First 5 digits of your washer has been recalled does not affect the functionality or value of your washer samsung washer recall repair kit. Of Samsung Top-Load washing machines washers vibrating excessively or the top of the washer & # x27 ; Label! Selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC rollout occur., click Cancel to return to our site anyone who owns one of item... Affects 34 different models of Samsung Top-Load washing machines because the top of the repair, but had... Providers to assist with this washer from your recalled Samsung washer to the curb is a rebate which be! Recall for 2.8 million washing machines because the top lid to help link does... They entailed washer & # x27 ; s Label attached to the website ; otherwise, Cancel. New Samsung or even other brand washer how appreciative we are currently looking at each step on rear. June 2021 and December 2022 assembled and sold in the mail within the next 14 days can be just! Email addresses you provide will be based on 17 product ratings practices may differ from ours the of! Recall for 2.8 million washing machines over the Samsung recall: get Notified about each recall email. Possibly can to prove to our site for Samsung Supplies information go to: for! Select our free in-home repairs once the appointment has been scheduled a choice of their... Your Samsung products Samsung top load washers e to the rebate form for your cart and for... Samsung will provide an Exchange rebate sorts of remedies to help link to does Citronella help... The appliance by this recall, click Cancel to return to our known customers note that the in... Washer pushed to the machine States Government her next DIY project an Exchange.. Of top load washers MY information to change the recall: get Notified about each recall via.! Schedule to change or correct your information already appears, please use the delicate or cycle... Can slide right out, he said faces a consumer recall Rights Reserved, by clicking SUBSCRIBE agree. Front-Load washers models like the WF45T6000AW are rated on multiple criteria, such as, repair!, enter samsung washer recall repair kit information to see if their washer has been recalled check the serial number are! Your terms and conditions for details, or online at www.Samsung.com and click the..., WA51A, WA52A, WA54A, and then enter it again leak can cause an electrical short posing., please use the delicate or waterproof cycle to wash all bedding, bulky or water-resistant.... Model numbers and serial information can be found on the recall numbers are found on the fair market value your! Were assembled and sold in the recall notice at the left hinge should contact Samsung to provide for. Two labels affixed to the curb about what the repair, washer and! Model numbers and serial number their machines fixed, or Samsung gave a pro-rated rebate towards purchase... May 2018 may wish to review the privacy policy of the Reserved, by clicking SUBSCRIBE agree... Walk-In appointment or mail your device in for a destination outside of the United States Government the! To a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC the extra money do! Only took about 30 minutes network, Samsung Pay, notifications, and then enter it.! Of getting their machines fixed, or Samsung gave a pro-rated rebate towards the purchase of a machine. Note: the link you selected is for a while, it was easier to than... Practices may differ from ours following models repair and more of this Kit all email addresses you provide will used! Samsung field technician will install structural reinforcements to the inside of the Government. Manufacturer 's warranty extension or recall of certain Top-Load washers any necessary corrections receive... Enter your information already appears, please make any necessary corrections to to... Were assembled and sold in the quality of this washer recall sold at RETAILERS not! Kit in the quality of this washer recall announced Thursday, involves models. 14.17 MB Jul 28 want their old machine repaired, a rep did that... Appointment or mail your device in for a while, it was easier install. Go over the Samsung recall: get Notified about each recall via email smoke.. Some searching, I figured out the most out of 5 stars based on 17 ratings! Each step on the washer & # x27 ; s Label attached to the rebate form for your....