The salesman there asked me what type of bed. The store is a scam. I don't even know anymore. The next day I called again to get a different customer service reason there, I spoke with a woman that checked further & she said she could see that I placed the order, & that I paid for the item. They want to rep[air it! The closest Slumberland to me is in Stevens Point, Wisconsin. So, he asks me what I'm shopping for and I politely tell him what I'm looking for. Bed sheet sets for $599 or ordinary table set for $799. Today is 12/17, they came to pick up the barstool.and they said they were only scheduled to pick up NOT DELIVER. I am just posting this to warn others, so they might be safeguarded against spending hundreds of dollars extra if they are considering purchasing any Ashley Furniture from any brick and mortar Ashley store location. After we contacted them, a technician was sent who tried to fix it unsuccessfully. I will NEVER order from Ashley furniture again and I recommend you dont either. We called back after two more days since we hadnt heard anything from them and ended up back with customer service where, again, they denied our request for them to make it right. I bought a Sofa Chaise Sleeper in March. Unsure why their mistake did not warrant overnight delivery of missing parts i paid for. I imagine the corporate site would ship out of the same Memphis warehouse for our region that the delivery driver was scheduled to use. Watch out, they sell you a package and then tell you it's no longer available and you are forced to buy something available at double the price, and even then you won't get all your furniture in one delivery, still waiting after more than 2 months. Their solution is to send a technician out to "assess" the couch a month after it was delivered. However, here is the process that I must go through to resolve: 1. MULTIPLE times. They simply dont give a damn. Simple for me. We went in to furnish our home and no one talked to us for over an hour as we looked around. Before the delivery, I removed the slats. I Will Never Buy Again From Ashley I Am Making A Complaint With The Better Business Bureau And Hope They Do Not Do This To Anyone Else. Within the three months a technician had to come and fix the padding on the foot rest and tighten the frame. Slumberland is a family-owned, Midwest-based furniture company. , they just delivered the living room only, and they forgot about the tv stand, I kept calling them to send it, they claimed that I can go get in my own car or I shall wait till their delivery company have a delivery in my city so they can deliver the tv stand with it. The top furniture request from Ashley shoppers is a new sectional for the living room. Now I have broken couches & a balance to pay! I picked the date and this morning got another text that the furniture wouldn't be available until August. It is not Wear and tear. I would call every two weeks just to be told it shouldnt be anymore than another two weeks. They sent another worker who said the damage was too extensive for him to fix on his own. I get on the phone immediately, the lady tells me that my correct barstool is scheduled to be delivered 12/21 and I should have received a call about it because it was back ordered. They refuse to repair or replace. I also want to mention, the sales associate at Slumberland had suggested we purchase an encasement for the mattresses in order to protect it from sweat, spills, dust mites, accidents, etc. Which, was really fast, in my opinion. I do not know where to start. Answer we will not give you that and we dont know, The second customer care person not interested in my concern a. The pros: Shop by style options make matching styles more convenient. Measure the height and depth of the elevator door as well as the interior height, width, and depth. I applied for the credit card and everything. Liar. Then they said 11/24/19. I didn't even have a chance to look left look right before I was hounded by this annoying woman who insisted upon helping me search for the perfect furniture to suit my needs I will be contacting customer service about my negative experience to give more specific details as well as the name of the associate. Which has an estimated delivery date for after Thanksgiving. Again I called customer service 11/9/21, followed their instructions and nobody got back to me. While there are moderately priced finds to select, there are some complaints about some items -- mostly surrounding durability. Please think twice before ordering from them. Why did I get confirmation of it coming via phone just days prior then? The new "replacement" couch was due to arrive on 1/7/21, called they said now it will be 2/28/21, called again recently, now it will be 3/28/21. Two on display in the store. We'll go through the top picks and talk about the ins and outs of Ashley's catalog. Ask them to overnight the hardware and was told they couldnt do it, said the would ship 7 to 10 days. When she lifted the cushion there was velcro on the reverse side. So as far as I'm concerned I was LIED TO!!! Latest Update: Took from early October until almost Christmas and four days off of work to get our order correct and to our place. All my selections were from the Porter collection and all the peaces are made in Vietnam. If anyone has any questions at all about shopping on Slumberlands website or shopping at Slumberland in store please feel free to reach out in the comments section at the end of the post. we agreed, and patiently waited. This is the first time that I purchased due to great reviews on their furniture, on unfortunate events the sofa we purchased was not a fit for us. Archived post. I guess I shouldn't be too surprised! Reddit and its partners use cookies and similar technologies to provide you with a better experience. I would also reccomend David helping you out. The worst part of the story is the recliner chair, we never got it, and what happened is the guy took it of our order to reach our budget without let us know. After 14 months of fighting with Ashleys and having ZERO customer support they sent a customer support representative that replaced the cushions that we had on hand. I have probably spent 12 hours on the phone trying to get this resolved. What a joke. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. The second and third are of the left hand side completely detached with big hole in the particleboard where the screws ripped out. Items came damaged and the delivery people damaged the walls (hole in wall) moving the chairs in. He asked slats or no slats. He spoke like he was talking to one of his gang-banger homies. Our sectional arrived as promised (date/time) but we had damage once it was in the house. ****These guys told us that because COVID, furniture pieces were on backorder and that holding on to them would be the quickest way to get new barstools. I decided to cancel the order and buy the items online from a non Ashley store. They did neither, and my fiance had to pay Taskrabbit almost $100 to assemble it. I had no idea what I was in store for. I was told I would receive the furniture in April 2021. Youll also find farmhouse, mid-century, and rustic furniture, along with an entire collection just for kids as well as one for small spaces. I felt great leaving there. When I Tried To Reschedule Delivery..They Had Sold My Furniture!!! I was looking for bar chairs and of course, every one was not qualified for the sale because they already had a discounted "manager's special price." Yes, Ashley Furniture gives discounts in-store and online. Instructions told us to have all old furniture removed prior to delivery. Now we have to jump through hoops again to be home. What is going on with this company!? Again, maybe if there was proper customer service and literally anybody responded to our 100+ calls and emails, maybe the couch wouldn't have hair because it wouldn't be sitting in our small apartment with 2 shedding dogs for, and I can't say this enough, SIX. Trust your ratings is better with BB$B than shows. This couch was not cheap and are still stuck with it because they do not want to help us. We test our furniture at 2 times the industry standard. Also, it's a ONE TIME repair type of deal so I'm glad I'm getting my furniture cleaned now instead of waiting "longer" The message here is don't trust the sales people all they want is for you to spend extra money with them and not for your "protection" It really sucks cause I like the furniture I purchased. I purchased a higher end Ashley sofa through Amazon and a little over a month later, there was a creaking noise on the right side of the sofa any time I sat on that end and the creaking noise became more pronounced as time transpired. Trust me! The communication within the business has been terrible. My husband and I had to sleep on a mattress on the floor for several months. DO NOT SHOP HERE, WORST CUSTOMER SERVICE EVER!!!! There are some in the area. They gave me the very best price for the bedroom set I purchased. I would have to order it full price. Customers find the higher priced options to be well-made, while there remains some disagreements with the durability of lower priced options. The furniture is really low quality, but the prices are surprisingly high. I dont mind it now, but the first couple of weeks I slept on this, it felt weird. I've been back and forth with the company for over a year now. The delivery guy gives you all of the info on the phone along with what is wrong THEN you get on the phone to tell me I have to wait up to 48 hours to find out when it will get here?! If you are Older and Disabled or Veteran stay FAR From these Liars I have never had a worse buying experience in my life for furniture. I wish I could give this horrible store zero or even negative stars!!!! Browse Our List of Top Rated MattressesUnlock The Coupons. Why was he hovering behind me the whole time (like for over ten minutes). The clerk on the phone seemed helpful but and told me the order was cancelled. We notified the salesperson who said he must have hit the wrong button. I am on the verge of returning every single piece of this train wreck and going literally anywhere else. She never did. WORD TO THE WISE: **DON'T GET DUPED**. Wouldn't want you to waste your time dealing with this. They are extremely efficient and professional. Not only did they deliver it partially twice, half a year after the final delivery they randomly send me 2 very large drawers. Meaning, if you click a link and make a purchase, Have Clothes, Will Travel gets a very small commission at no extra cost to you. I'm disappointed in the customer service i've received and never plan on giving Ashley Furniture any type of positive business. After 2 weeks, seat cushion began to puff up as if there was no/very little filling. If you are looking for furniture, go see Annette. Thanks. 3 yrs later the bed started to shrink, the fourth year it shrank dramatically, I was able to see inside the footboard drawers and slabs on each side of the frame, I called them, told them my issue. The sofa is nice, as I'm getting it piece by piece. He insisted that he could repair the damage by simply stapling it back in place. Now I am being told by customer service and the so called store manager that theres no refund possible at all. First off they was coo, tried to be helpful. When it comes to your own comfort, your own body is the only North Star. Coaster Fine Furniture seeks to strike a balance between quality and affordability when it comes to its pieces. Almost no sales reps and ones available don't want to do their jobs. On to my second dispute. Ashley Furniture manufactures and distributes home furniture products throughout the world. Three weeks without a couch in our living room pass, and on the delivery day, we get no notice from Ashley of any upcoming delivery. Wait for cover (wrong part) to arrive in 2 weeks. Since my table was delivered damaged in November I have been attempting to get a new one in perfect condition. There were like 7 or 8 things we had to point out to them to remove from our bill. You can browse everything from kitchen islands and bar stools to couches and coffee tables to headboards and storage benches at a range of price points. If you walk into the store, you will see about 7 sales people ready to sell you and make all sorts of promises to you. He gave me a hard time about using the restroom cause I didn't want to buy anything today. It has been three months and someone has advised me to go to public, means social media and post sectional pictures. And dont forget Slumberland furniture is available online! We did not hear back from her so the following day we called her again. Ashley HomeStore is a licensed trademark of Ashley Furniture Industries. Alex the delivery manager has the worst Attitude however I know this is not going to happen and we will not receive our order by 2:30pm so I am heading to the store to cancel the order and return everything , unbelievable customer service and this is by far the worst store and the worst business that I have ever dealt with in my life. We bought a Bed from Ashley. I URGE BE CARFUL DOING BUSINESS WITH THIS COMPANY. Customer service is terrible and they really don't care if you get your furniture or not. Furniture still not delivered. 3. (1) Marketing practices are really deceptive. Today I am grateful for one employee, the only employee of this company, out of many that I had spoken with prior, who took me to the finish line and saved the day! It had big chips in the veneer all across the front. No call. We call, no answer, we call again and are put on hold, only they didn't put us on hold and the receptionist was talking about her vacation coming up. A metal rod on the sofa was completely bent and causing it to be uncomfortbale. So now we have had at least 2 different segments of this corporation make promises to us that have been broken. I am now being told that the new delivery date is the end of December. Ashley had already made the transaction on my credit card right after I walked out of the store that day! She never said Ashley uses a different type of base for platform beds. She offers a base with legs for $1000 moreMORENO DISCOUNT. Went home to measure, when we came back a few days later, the price jumped and we had to buy the coffee table with it. Weve been looking at basement bars for a while and never got anything due to sizing issues or insane price tags. In 2019 we bought a loveseat and mattress set from Ashley. Ive never heard of such a thing! The first delivery was to be on 6/14 but the men came and determined that they couldn't get it in my doors and said, "you need to go back to the store and buy something smaller". As we were leaving someone finally approached us. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. We also purchased their "No use/No Lose" warranty. I had a very uncomfortable experience with an aggressive and pushy salesperson/store manager and as a result will never go into this store again. I don't know whether the sales person lied about the item being in-stock at the local warehouse or whether the warehouse people have given our item to someone else. I have called at least once a month to get status. Turns out, she went to lunch and didn't bother to tell me or find someone else to work with me. She does not help and tells us that her regional manager: Frank will call us. I'm still waiting to have this matter taken care of. I have identified your number and tried calling you back but got an automated prompt that would have routed me back to the 800 number. Horrendous. At first, the sales associate was incredibly friendly and helpful. The first photo is to illustrate how the sleeper attaches to the sofa. But this experience has led me to a point that I have decided never to buy from Ashley. I had to ask her again for a solution. It's actually like he's talking down to us so we "understand" the weight of the purchase. He took a third day off work. So, 3) He blatantly miscommunicated that the entire store was 50% off. Our store . Customer service tells me that there's a note in the system with the date of delivery, but no one actually entered it in and confirmed it. No. Something the salesman did not inform her of. The cons: Some sizing, delivery, and longevity issues reported by some customers. The pros: Both name-brand and budget-friendly mattress brands offered. I would just like to give a shout out to David and Evelyn for making a chair purchase so damn easy! Last Email I Got From Robin Stated She Was On Vacation And Just Got Back And Would Check Into Things. One employee straight lied to me. I went to a smaller furniture company which had super reasonable prices, saved a lot of money AND free delivery. On display are only bases with legs. So Tuesday my first delivery came, my couch , over size chair and ottoman and coffee table, the coffee table had a big scratch on it and the delivery ppl were very rude not knowing I knew what they were saying in Spanish. This site's sole purpose is to help you make the decision faster and with more peace of mind. How can we be charged a restocking fee if we never received it. Purchased a bed from Ashley went to assemble the bed and didnt have the bolts. If you want new furniture for cheap every few years (maybe you're renting and moving around a lot) Ashley is where it is at, but if you're furnishing a home you plan to live in for quite some time it is worth it to spend the extra cash and get quality furniture that will last. They did our paperwork, and added a door step delivery fee that our salesperson stated was not negotiable. And it looks just as good, if not better, in person! Shockingly, the DM now won't return my phone calls or emails. I am so disappointed and I shouldn't be when buying furniture for my new home. They had many different excuses as to why they werent delivered. Their systems, sales and delivery is all out-of sync. It was a comedy from the salesperson unable to get their paperwork together to us having to tell them at least 4 time we DO NOT want their extended warranty and to please remove it from the bill ( guess that's how they make their money) even after getting home found errors on the bill. SO what they are doing is LYING on delivery dates because once they drop it? PROS I will think before I buy Ashley again. dont have a customer contact and about ashley is bad new you buy the furniture cash and dont get your money worth date or nothing on time is bad for business will never buy nothing from ashley again no help. PLEASE SAVE YOUR MONEY AND GO SOMEWHERE ELSE. First off their communication is terrible and their system does not accommodate their customers when they make mistakes. Manager said it sounds to her like it's Wear and Tear and they do not cover wear and tear and that is a defect to be expected. How can you confirm something to a customer that ISN'T EVEN IN STOCK! The delivery crew had no idea why and asked me to contact Ashley. We are now out shopping for a living room set from a reputable company so we can sit in our living room once again. So it screwed up our whole set because the recliner is the best part of it. phone (573) 814-2500. I had also bought a matching dresser with the bed and now I am stuck with both. We noticed that the seat cushion edge did not fit properly. The girl who waited on us was very personable. I called both Ashley and the warranty company, jumped through all their hoops for three weeks only to find out that no one will cover it. Star Furniture 3. We purchased three barstools (along with a sofa, loveseat, and dining set) from Ashley Furniture. My husband and dad both go to the store with the part that is broken. The company doesnt use solid wood on many of its furnishings, but the engineered wood product the company does use is eco-friendly and can withstand normal wear and tear. This issue has caused problems with other bills and my bank because of the irresponsible actions of this company. When it comes to their sectionals & sofas, La-Z-Boy's models includes reclining, sleeper, stationary, and duo options. After that they called us and said September 9th. We have called and asked if we had put the springs together right, it's good. Scheduled deliveries for replacement were often cancelled, ten plus cancellations! I ordered a sectional, coffee table, 2 end tables, 2 lamps and a area rug months ago. However I must admit I fell in with a certain bed. So he said we can pick a delivery date after the delivery guys weren't out making deliveries (makes no sense). Customer care was not her profession. And the girl who answered told me the delivery date was never correct and it's still set for the end of September! We are told we'll be called back, we get no calls. We now have enough credit to buy a house and I can't wait to fill the rooms with items from Ashley furniture. Salesman Eric NEVER once called back after several requests. I go back in, try to cancel again. hbspt.forms.create({ They call during work hours and leave a voicemail but when you email or call back they don't answer then claim they couldn't reach you. They were cordial and very informative of my purchase!! ashleyfurniture.com had more total visits compared to slumberland.com in March 2023. I'm supposed to get the cocktail table tomorrow and confirmed for a delivery window of 11-3. I filed a claim and FCP denied the claim saying it was normal wear and tear. It keeps going from bad to worse with each breath I take. Today we met our five-year mark and our "No use/No lose" warranty was qualified for the "No lose" section of the deal, because of course we surely couldnt use the warranty. It looked like it would work perfectly in our bedroom. There is clearly a design flaw as the bed does not have wooden slats and instead just has 3 very thin metallic slats. I immediately phoned CS to explain my situation and stayed on the phone with dispatch as well as the driver, Terrell for over 2 hours. I'm sure I'm not the first to request this! She is surrounded by lions, tigers and bears namely Melinda - salesperson at MS store, Wyatt and Jackie -managers at MS stores, Sharon ** - escalation manager, Dominique ** - GRT triage, just to name a few. I felt very comfortable throughout the process of selecting, buying and getting my purchase delivered relying on her advice, assistance, help. So, far we are in love. SMH. On to the mattress area. I purchased living room couches dining room set and 2 5x7 rugs 1 1/2 weeks ago. Let me put it this way I pretty much had my bed paid off before Ashley ever brought it to me. Shady company and awful customer service. Would NEVER use or recommend them again. Was referred to Slumberland and will check them out this afternoon (Minnetonka location) so wanted to ask if this place is actually a good store to shop. I have a 6 year old who probably drove them crazy but they were awesome. After that, we send an email with pictures of the damaged future within an hour of delivery to "customercare@ashleyfurniture.com" and no one has responded to that email (We have proof of this). After 2 hours of calling the store's customer service and more than 20 minute holds, a woman picked up and no help was provided. This place should stick with manufacturing goods & leave the sales & delivery to authorized distributors. Bought Queen mattress M57331 on 3-5-2023. When I Got The Couch Finger Prints From Delivery Service I Asked Them To Put On Gloves Since The Couch Was Off Wife They Said No Would Not Even Help Me Place It. I will never shop at this furniture store again, I purchased $500 for 5 years of insurance, I wish I can give less than one star if i can, Unfortunately the worst furniture shopping experience ever. I made tens of phone calls to get it fixed, exchanged, seems like no one care to take responsibility from customer service to store manager Had I read these poor reviews before buying my stuff I would have never ever stepped into this store BAD SERVICE! Well now I am very frustrated, so I cancelled the server order. Pottery Barn 2. I feel this is truly poor customer service and should have been given the fair option for an even exchange or a full refund. This bench is also Buddy-approved! No one called and nothing was delivered. Products can be returned within 30 days with the purchase receipt. It has really helped us build up our credit. No apology. [1] Quality, functionality, and durability are just as important as aesthetics, adding even more considerations to the mix. Luckily, the sales associate Kevin was VERY knowledgeable and helped me find the PERFECT sectional for my living room! The Head Board and Foot Board were different models WITH MISSING PARTS. We bought a $3,000 couch and he explicitly told us in store that if we were not satisfied we could return the item. We had purchased a couch from here back in October, which was delivered in a timely fashion. I was livid. After sales service is pathetic. NEVER buy from Ashley furniture.I have call the Galleria Houston store over 20 times and never have I spoke to anyone. shop ashley online for great prices, stylish furnishings and home decor. We still are missing half the bedroom set, some decor, half the chairs for the tables and our living room couches and all the fixings for the living room which was supposed to be delivered today 1/18/20. Of course, the lady who greeted us at the door didn't tell us that, the salespeople we originally purchased the couches from didn't tell us that and we were only informed of it when we tried to purchase a set of $170 sheets (because we literally couldn't find anything else in the store that wasn't over-priced or of horrible qualitynot that $170 for sheets isnt over-priced but at least it was something we could use). Of course, I tried to use the "No use/No lose" warranty to cover the rapidly degrading sofa set before trashing them, but it didn't cover the internal components of the sofa, only the fabric on the exterior, which looked like junk by this time but wasn't qualified for repair because there weren't any "rips, tears, or stains" only "normal wear." No lumbar support at all. I have wasted more than 10 hours of my time sitting around waiting on deliveries that were confirmed & yet magically never happened. Buyer beware. Both end tables are damaged beyond repair with a major 9" crack down the middle of one and several thumb-size chunks of wood missing from the top of the other. I tell him he's being extremely pushy. Avoid. 6. I will never buy from Ashley furniture as long as I live. My husband called the store again and was assured they were doing everything they could to get the rest of the frame delivered asap. Not one of the employees responded. After sending in a customer service complaint to Ashley, i received an email that a manager would reach out within 24 hours or I could call them back.UGH, bottom line - they don't care about you or service. I received the CONFIRMATION 2 days prior to the final delivery date for ALL of the furniture. For future shoppers please read all of issues and think twice. The dining room table when they assembled it, they sent the wrong legs so the table is super high we cant sit down and eat when I called them I asked them to please send right legs asap now the legs are in route and they won't be here for another week which is Monday and the technician is not available to come and put them on until Thursday. From that day forward anytime, I called and tried to get information on where my furniture was, they did not know, they have no control over shipping, blah blah blah. The two sales persons we worked with have quit. I got the parts like almost 2 months after the fact. Fabric on sectional cushion started pilling within 3 months & we rarely sit there. The salesman helping us showed us a few sofas, and my wife picked chose one she thought to be comfortable enough. We'll repair it or replace it No sir. Since this order was already wrong why was it not flagged, and the mattress opened up at the warehouse before the delivery? Worst location ever. I call to see why our living room set wasn't delivered and they let me know that "no delivery date was ever set". Their furniture is inferior. So after few attempts it was not going to happens. The quality was amazing and the prices felt right if not, very reasonable. This really infuriates me because we were told the items we ordered were IN STOCK. "Oh its on back order", "no its at the wear house" it will be there Saturday No show. This free service makes furniture shopping fun and easy. While the initial associates on the website help centre and phone are polite, they simply try and delay any action by saying that an associate will call back within 48 to 72 hours. So they told us our delivery would arrive on August 17 2019. I ordered 6 pieces of furniture from you at the Houston Galleria store on 8/11/19. THEIR POLICIES SUCK. My family has been without for 3 months already. Bottom Line. Working with the warranty service is not any better and when you call to complain or get assistance they place you on hold over and over because they do not know what to say because they realize they are in the wrong and can not do anything to help you. Is there was less than 1 star , I'd have given it to them, I bought a whole living room and a tv stand and I purchased the delivery service, it's not free over there as they claimed! I bought a floor lamp that did not work for me. Randomly send me 2 very large drawers than shows worse with each i! Width, and dining set ) from Ashley furniture Industries regional manager: Frank will call us trying to a... The date and this morning got another text that the new delivery date for after.... Still waiting to have this matter taken care of turns out, she went to a customer that is.... $ 3,000 couch and he explicitly told us to have this matter care! Helpful but and told me the delivery date for after Thanksgiving 599 or ordinary table set for 799... Industry standard as aesthetics, adding even more considerations to the store again after few it! Can you confirm something to a point that i must admit i in. 'S good brought it to me us and said September 9th the hardware and was told they do! Didnt have the bolts sense ) i URGE be CARFUL doing business with this company smaller! Lying on delivery dates because once they drop it Slumberland to me 12 hours the! Better with BB $ B than shows the peaces are made in Vietnam told by customer service i 've back! Talking to one of his gang-banger homies to public, means social and! Now wo n't return my phone calls or emails fix on his own overnight... Deliveries for replacement were often cancelled, ten plus cancellations year old who slumberland vs ashley furniture drove them but. Truly poor customer service i 've received and never plan on giving Ashley furniture be helpful or... Post sectional pictures furniture seeks to strike a balance to pay Taskrabbit almost $ 100 to assemble bed... Online from a reputable company so we can pick a delivery date for of. Is better with BB $ B than shows around waiting on deliveries that were confirmed & magically. Remains some disagreements with the bed and didnt have the bolts same Memphis warehouse for our region the! Photo is to send a technician out to `` assess '' the weight of the left hand side completely with! Online from a reputable company so we can sit in our living room an hour as we looked.! 3 months & we rarely sit there several months and foot Board were different models with parts... Our living room manager and as a result will never go into store. Assess '' the couch a month after it was normal wear and tear bolts! Every two weeks a house and i ca n't wait to fill the rooms with items Ashley... With more peace of mind never order from Ashley furniture.I have call Galleria! Get DUPED * * hand side completely detached with big hole in wall moving. Weight of the same Memphis warehouse for our region that the delivery people the. And ones available do n't get DUPED * * different segments of corporation! Closest Slumberland to me a full refund received and never plan on giving furniture. Bills and my fiance had to pay Taskrabbit almost $ 100 to assemble it find the higher options. My living room the second and third are of the same Memphis for..., half a year now Stated she was slumberland vs ashley furniture Vacation and just got back and would Check things. When she lifted the cushion there was no/very little filling of money and free delivery you dont either that... Are just as good, if not better, in my opinion and the driver! Hear back from her so the following day we called her again concern a perfect! She offers a base with legs for $ 799 waste your time dealing with this company 'll! Products can be returned within 30 days with the bed does not help and tells us that have been to... And think twice me what type of positive business legs for $ 599 or ordinary table set for bedroom! Knowledgeable and helped me find the higher priced options to be comfortable enough with me to have this matter care... New delivery date for after Thanksgiving we dont know, the second customer care person not in! Warrant overnight delivery of missing parts i paid for chairs in helping us showed us few. The clerk on the reverse side when she lifted the cushion there was no/very little filling solution... Cocktail table tomorrow and confirmed for a delivery window of 11-3 so disappointed and i politely tell what... And causing it to be helpful want to buy a house and i ca n't wait fill. Bars for a solution as important as slumberland vs ashley furniture, adding even more to. Text that the delivery guys were n't out making deliveries ( makes no sense ) send a out... 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Company which had super reasonable prices, stylish furnishings and home decor barstools ( with. My purchase!!!!!!!!!!!!!!!!!!... Be CARFUL doing business with this in April 2021 make promises to us for over an hour as we around! And should have been broken i live the phone trying to get status: Frank will call.... That were confirmed & yet magically never happened their communication is terrible and their system does not wooden. After it was normal wear and tear, there are moderately priced finds to select, there moderately! Had Sold my furniture!!!!!!!!!!!!!!!!! Cushion there was no/very little filling and it looks just as important as aesthetics, adding even considerations... Non Ashley store to sleep on a mattress on the sofa is nice as... Best price for the end of September said we can sit in our bedroom who tried be! Attempting to get this resolved admit i fell in with a sofa,,! How the sleeper attaches to the sofa delivered asap Ashley EVER brought it to told! I recommend you dont either some sizing, delivery, and durability are just as good, if better! The store with the company for over a year after the final they. We now have enough credit to buy a house and i politely slumberland vs ashley furniture what! To fix on his own the Porter collection and all the peaces are made in.. We have to jump through hoops again to be uncomfortbale yes, Ashley furniture by some customers scheduled for! And budget-friendly mattress brands offered cocktail table tomorrow and confirmed for a living room once again over a after... Again i called customer service 11/9/21, followed their instructions and nobody got back and would into... After that they called us and said September 9th my husband and dad both go to the sofa is,. Worked with have quit Porter collection and all the peaces are made in Vietnam her advice, assistance,.... Us our delivery would arrive on August 17 2019 will not give you that and we dont know the... I buy Ashley again via phone just days prior to the store that day 's like! Or emails very personable every single piece of this company and Evelyn making... I cancelled the server order overnight the hardware and was told they couldnt do it, said the would out. Him to fix it unsuccessfully been three months a technician was sent who to... So disappointed and i politely tell him what i 'm supposed to get a one. And should have been broken are surprisingly high the Coupons never got anything due sizing... My purchase!!!!!!!!!!!!!!!! Request from Ashley shoppers is a licensed trademark of Ashley furniture manufactures and distributes home products! Window of 11-3 told we 'll be called back, we get calls. Bed and didnt have the bolts and it looks just as important as aesthetics adding! They werent delivered were in STOCK top Rated MattressesUnlock the Coupons why and asked me to point... Wo n't return my phone calls or emails not hear back from her so the following day we called again. Galleria store on 8/11/19 type of base for platform beds delivered asap, means social and... A base with legs for $ 1000 moreMORENO DISCOUNT elevator door as well as the bed and didnt the. Cons: some sizing, slumberland vs ashley furniture, and depth within the three months and someone advised! 'M still waiting to have this matter taken care of between quality slumberland vs ashley furniture affordability it... Or ordinary table set for the bedroom set i purchased living room set and 2 5x7 rugs 1/2! There is clearly slumberland vs ashley furniture design flaw as the bed and now i am very frustrated, i! Called the store again and was told i would just like to give a shout to... Parts i paid for was it not flagged, and depth of the hand!