To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Then let go of the reset button or pinhole and wait a few minutes for the TV to reset. If your tv has a restart button, its fine. The most helpful solutions are listed higher on the list. Now, find power preferences using the down arrow button. You can restart it from your online account, from your phone app, using the power button, and from device settings. Weve tried resetting our modem multiple times, and weve unplugged the cable box and TV multiple times for 10 minutes. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Set it to Full. . Solution 1: Check your internet connection HBO Max is one of the streaming services that needs a fast internet. Powered off, restarted, still on the "Welcome. To do this, you will need to locate the reset button or pinhole on the back of the TV. As you are using the compatibility of an HD Tv, you gotta set your Tv input to HDMI. You might want to get a replacement unit if your cable box is causing the problem. You can also use the WPS buttons to connect your device if you have a Flex device or TV box. Your go-to tech troubleshooter! We will be discussing the reason for the issue along with discussion and easy troubleshooting in random order. Finally, if none of these solutions work, you may need to contact the TVs manufacturer for more specific advice suited to your particular model. Reset the TV by pressing and holding the Power button for at least 10 seconds. Signal interference is also a possible cause. - guess it is back to watching nexflix, the internet does work. Of course weve checked all the connections and there are no issues there - everything was fine beforeall we did was unplug things for a few minutes and now were stuck. [6 Options], Best Laptops With Matte Screen (Stay Productive Outdoor! Your problem needs a replacement cable box if that is the case. Click on the button for troubleshooting. The easiest fix is restarting it. It has happened here twice now in the last two months. The eMTA functions as a modem, router and digital transport adapter, allowing users to access digital television, Internet and telephone services. Pigtou.com is supported by its audience. He spent the past twelve years living in Hawaii, where he worked closely alongside event planners and resort owners to perfect his knowledge of luxury products and aesthetics. The problem with resetting to the factory setting is you will lose all your preferences. If this doesnt solve the issue, replace the coax cable. Issues with the software can be caused by an interruption in the signal, a faulty update, or a corrupted file. Also, if you have the warranty, utilize it. It may be happening due to poor quality or wear and tear in the cables. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Press it and select the source you need. Uninstall/reinstall Hulu : On select devices, you can uninstall and reinstall the Hulu app to help alleviate any streaming issues. Bienvenue." Fix 1: Reboot Your Device Fix 2: Check The HDMI Cable Fix 3: Check All The Wires Fix 4: Power Cycle Your Router Fix 5: Update Firmware Fix 6: Wait For Sometime Fix 7: Factory Reset Your Samsung TV Fix 8: Contact To Customer Service How To Fix Samsung Smart TV Stuck on Welcome/Startup Screen You can do this one of three ways. Currently, he lives in Washington D.C with his family and 2 pets. Upon restart, the box was stuck on the "Welcome. 1. Required fields are marked *. Xfinity Stream App LG TV Stuck On Loading Screen The app use to showcase Xfinity Stream logo as it loaded but now it just showcases "loading" and never does anything past that point. The specific resolution for this issue can vary, depending on the exact cause. Installing any available updates may resolve the issue with your frozen TV screen. It is important to give your box the full amount of time to reboot for the updates to take effect and for your TV, internet, and phone services to work correctly. there should be an option to talk to a human being. When the update is completed and the device is restarted, check to see if the error is resolved. Sometimes power outages, even if they take milliseconds, can cause errors in the cable box. If you have a Flex device, connect it using the WPS button. Samsung TV Volume Not Working or Stuck [Solved]. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Here's what you need to do to fix HBO Max stuck on the welcome screen issue. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. If not, you may need to reset the TV to its factory settings. Disconnect the modem from the power outlet. This will reset the box and it should allow the receiver/box to reconnect to the Xfinity Network. We and our partners use cookies to Store and/or access information on a device. Once tests are complete, they will likely send you new equipment or book an appointment with a technician. and our was that outlet working? I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. That didnt work either? It is working, but it keeps freezing now, they said it is the cabling coming into my unit. ), How To Fix Media Capture Failed Event? Select Troubleshoot. In which case you may find yourself having to reset the remote and pair it to your TV again. When you buy through the links on our website, we may earn a small commission. Save my name, email, and website in this browser for the next time I comment. Wait 10 seconds and screw it back in. 800 934 6489 is the customer service telephone number for Adobe, one of the largest software companies in the world. Make sure that all power cords are securely plugged in and that none of the cables have been disconnected. If the RDK 03036 error is still being displayed after these steps, it may be necessary to reset the device to its original factory settings. Thanks for any ideas. What does it mean when your washer says add a garment? if so check the cable connection for tighneess. If youve recently noticed that your Xfinity TV is stuck in an endless loop, this guide will help you eliminate the issue. A longer press (10-15 seconds) may cause the box to be reset to its factory default state, effectively erasing any saved settings or user profiles and requiring the box to go through a setup process. If the message doesnt appear, press the power button on the front of the device to turn it on. If a customer is experiencing problems with their Comcast cable box, they should follow the steps provided by Comcast customer service. One of your HDMI ports may be faulty. Plug the power cord back into both your X1 box/router, and the wall outlet. For doing this, you could use your email, phone number or user name. Click on OK to select restart. Sometimes the HDMI cable may be loose, resulting in a weak signal. Additionally, if your primary box is not compatible with an update, then it may take longer to reboot while your secondary box reboots and takes over. If that doesn't work, then you can try unplugging your TV for a few minutes and then plugging it back in. The platform has enabled Cox to provide a more comprehensive service offering to its customers, while also improving the overall user experience. How to Fix Nintendo Switch Dock Not Working / No Green Light Issue? It could also be a result of an electrical overload, insufficient electrical current, or an internal power source problem. New comments cannot be posted and votes cannot be cast. You may need to use a pointed object such as a paper clip to press the reset button. If you have a Smart TV, check the settings menu to see if you can manually adjust the language or region settings. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. Unplug the modem from the power outlet. Additionally, you should also check that all of your cables are properly connected. Straight turn off your tv and then start it again. Bienvenue." Make sure that all the cables are tightly secured. You could have a loose connection. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. Maybe there is some connection, internet, or tv compatibility issues. It is best to determine the cause of the issue before attempting any repairs or troubleshooting steps. Back to Top Mandatory Firmware Download Screens X1 TV Boxes with older firmware versions may show the following message: "We're updating your TV Box to the best experience possible," along with a progress bar. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. A professional technician or engineer can confirm the exact cause of the issue and provide a solution. If the software is not updated then you should download the latest version and install it on your Xfinity box. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. It could even be caused by a virus or malware. If the restart does not work, then it is important to check if your Xfinity box is updated to the latest software version. Dont turn off your cable box or the power while it restarts. 520 S Casino Center Blvd, Las Vegas,NV89101. If your box is outdated, it will not connect. The time it takes to reboot a cable box can depend on various factors, such as how long it has been since the last reboot, or the make and model of the cable box. Review the common solutions to make sure these issues aren't affecting your service and then press Continue. Not sure if I like the idea of having someone come into the house durring this time. Its nice to have all your streaming services in one place, ready to watch. Make sure the light is blinking green. If your Xfinity box says boot on the screen, it means that your box is not functioning properly. No, it is not necessary to reboot your cable box every day. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. The light flashes blue, then just turns odd. In some situations, you may find that your Xfinity working completely fine but the problem is in the tv, thats why it is being stuck at the welcome screen repeatedly. Call Comcast and ask for a TV box upgrade. read more (5 Best Fixes), How to Spy Using Laptop Camera (Quick Solutions! Restarting the gateway could also fix the issue. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. Once the cable box is off, wait a few minutes before plugging the cord back in. You will need an Xfinity ID for most services. Keep in mind that the output of the tv needs to be set as compatible with the input. In the Settings menu, select Connectivity and press the Refresh button. Contact Samsungs customer service. and that is not an option. We are compensated for referring traffic and business to Amazon and other companies linked to on this site. An example of data being processed may be a unique identifier stored in a cookie. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'remodelormove_com-narrow-sky-2','ezslot_31',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-2-0');If the issue persists, consider if there are any software or firmware updates available for your modem. Bienvenido. Wait until the screen loads and then click. screen. Then, plug it back in. This includes the time needed for the box to shut off, reset, and then come back online. How To Access TV Menu With Xfinity Remote? Your set-top box will be rebooted in a few seconds. After plugging the box back in, wait five minutes to see if the boot issue resolves. Finally, press the Power button to restart your device. These steps should help to resolve the RDK 03036 error code and get your device working properly again. are other set top boxes working? To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Check if the outlet that youre using is working. Unplugging it for 10 seconds and powering it back up by pressing the power button will also reset it. Follow the coax cable and verify if its connected to any cable splitters along the way. There is always customer support if none of these suggestions on Xfinity Stuck On Welcome Screen fixes the problem. Ensure that the remote batteries arent dead. Then my internet connection kept dropping frequently. In most cases, this can be resolved by rebooting your cable box. Cookie Notice Spectrum App is Not Working on Roku TV: How to Fix? While your Xfinity is having a restart, do never disconnect the power or try to turn that off. The reset button on an Xfinity box is typically located on the back of the device. Then it works for 5-7 days, and the same thing happens. There are several factors that can cause this problem such as a poor internet connection, faulty cable connections, a temporary. You will need to use the auto-connect feature and then press the WPS button within two minutes of initiating a connection. There are a few different ways this problem can manifest: If thats your issue, try to resolve it with the solutions below. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Then, connect the Ethernet cables and put in the batteries. Connect your Xfinity Flex using the WPS buttons. Press the Xfinity button. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. Your TV and cable box should be connected to a power strip and be powered on. The most common solution is to reset the Xfinity TV that is stuck in one channel. This is exactly what I feared. This step removes temporary files to help free up needed space. If you run into trouble, please contact us to get you up and running as quickly as possible. 1. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. Select the Correct Input Source That's the most common reason the Xfinity TV is stuck on the "Welcome" or "No Signal" screen. Maybe there are some serious inside issues that are tough for you to fix. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. If after all these steps still the problem continues then restart the modem getaway; If you have performed all these steps and nothing happened. Comcast tv stuck on welcome screen M molly21 Guest Aug 5, 2019 #1 Last night my tv screen said there was a problem and to check connections. All is working now. You can use the power button, unplug it, or use the account app. For accessing most Xfinity services, youll need to create an Xfinity ID. He was the third tech I had out in a week and was the most knowledgeable. As the whole system runs through the internet or wireless connection, if your Xfinity X1 is out of the internet, this can certainly suffer from issues like boot loop or welcome screen freezing, or being stuck in one channel. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. In some cases, the cable box may need to be reset from the providers service center. Bienvenido. Call our nearest Xfinity customer service and get help from them. Plug the modem back into the outlet. There are several ways to unfreeze your Xfinity TV. it just happened to me after having no signal for 2 days. screen. what is your wiring/splitter/amp set up? Generally speaking, however, it should take between two and five minutes to reboot a cable box. (I failed to record the error code). No time is indicated on the box, just 00:00. But you may have a question as you may be using any of the Xfinity Comcast models, would these troubleshoots be compatible with all those models? If the issue persists, be sure to contact the Xfinity Support team for further assistance. The modem should take around 2-3 minutes to turn off. Disconnect the set-top box and wait for 10 seconds. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. If the internet is down, it resists the tv box to browse its necessary internet arena and falls in trouble like you are facing. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. In order to unfreeze your Xfinity TV, you will need to turn off your device and unplug the power cord. The unfreezing or troubleshooting has different angles which we will be discussing. Bienvenue." No signal cable J Josephine1 Guest May 7, 2020 #1 Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable "X1 box stuck on "Welcome. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Make sure that your HDMI port is set to the right input method. In that case, you can save yourself with a reset of your Xfinity X1 tv box. Pick your device. This is really pitiful customer service. Depending on your cable box model, it may be helpful to remove the power cord from its power source before locating the reset button. Bienvenido. After releasing the button, wait a few minutes for the TV to reset. Hit the start troubleshooting button. I'll update this post with the outcome of the visit. Voice and internet services (in bridge mode) are not affected and working solidly. The network has been reset. If not, then while starting the tv will not find proper codecs for the display output and get stuck at the welcome screen. Some models come with batteries installed, so youll have to remove them as well. My box in my room is stuck on the welcome screen, I have unplugged and reset. If they are not, then it may be necessary to replace the cables and the power supply. Though this fix is specifically applicable for Xfinity Flex, you can use it for the X1 series too. Our internet is fine but we cant get the TV past the welcome screen. "Stuck on welcome screen," is about XFinity-Comcast Television. You can also reset your Xfinity television boxes via My Account (Follow the steps in this link. If the light is green, it means that you are connected to a Wi-Fi network, while a red light means that something is wrong with your connection. It has happened here twice now in the last two months. You can restore to factory settings in a couple of different ways. Once activation is complete, press the Xfinity button on your remote to find your Guide, DVR, On Demand and more." Once your device is successfully activated, you'll be asked to configure your device and remote. Thats the most common reason the Xfinity TV is stuck on the Welcome or No Signal screen. When the refresh is complete, restart your cable box and wait for the Welcome to Xfinity message to appear. The device will play the previous channel. Simply change the cable and get a newer one. The network would now be re-established. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. These steps will work not only for cable boxes, but for other devices as well. Blue is the color that Xfinity uses to indicate normal function, with a few exceptions. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? Click the Account icon and then click Support. If all else fails, try restarting your device or reinstalling the streaming service app.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); If none of these solutions fix the problem, its recommended to contact the customer support team of the streaming service or device manufacturer for additional help. We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. Post reply Preview. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Unplug the TV from the wall outlet and then plug it back in. You can also take your cable to a Comcast Service Center or Xfinity store for assistance. Even you can restart it from Xfinity My Account App as; Click the A button > Click on Ok and then choose Restart. Connecting to your entertainment experience " screen and gets stuck there. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. While you are having trouble with your Xfinity Cable box, turn it off and turn it back on again after a minute. If the connections are all good, you may have an issue with your signal. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. Connect the Ethernet cables as well. 2. First, it's possible that there's a problem with your account that's preventing the device from logging in. Nothing works. It is usually a small reset button near the power cable, the power button, or on the back of the box. Continue with Recommended Cookies, By: Author Olin Wade (Remodel or Move Stuff). Common resolutions include rebooting the eMTA or resetting the cable connection. To select the correct Input Source, follow the steps below: If your TV remote does not have a dedicated TV input/source button, go to the TV settings and select the correct source there. If the issue is still not resolved, then you can try a few other things. 1. None of this occurred! This is typically either a small black box or your wireless router. Comcast error code RDK 03036 indicates a problem with the eMTA (Embedded Multimedia Terminal Adaptor) modem. if your gateway/modem is working try using that coax to know if the box is working. Bienvenido. Click on, There will be two options: System Refresh and. If the cable box is connected to a power adapter or other device, it could also be due to a faulty or overloaded adapter, which could cause an over current situation. Like the idea of having someone come into the house durring this time doesnt appear, the! After releasing the button, wait five minutes to see if the connections are tight and right unplugged and.! While starting the TV, you can save yourself with a reset of your Xfinity TV that stuck... With their Comcast cable box, it will not find proper codecs for the,! Which we will be discussing power cable, the internet does work back again. Professional technician or engineer can confirm the exact cause it from your online account from. [ 6 Options ], Best Laptops with Matte screen ( Stay Productive Outdoor check to see you! Be sure to contact the Xfinity TV, you will need to create an Xfinity ID send you equipment... Your washer says add a garment may have an issue with your frozen screen! To connect your device working properly again its connected to a human being connection, faulty connections..., but for other devices as well discussion and easy troubleshooting in random order your HDMI port is to... Attempting any repairs or troubleshooting has different angles which we will be two Options: System Refresh and preferences the... On select devices, you may need to use a pointed object such a. Attempting any repairs or troubleshooting steps are using the compatibility of an HD TV, you might to. Message to appear tough for you to fix Xfinity stuck on the screen. Try a few minutes before plugging the box in my room is stuck in one.... Third tech I had out in a few minutes for the TV to its factory settings confirm the exact of! The middle of the TV will not find proper codecs for the X1 series.! Rebooting the eMTA ( Embedded Multimedia Terminal Adaptor ) modem the signal, temporary. Thats not working or stuck [ Solved ] the links on our website, we may earn a reset! None of these suggestions on Xfinity stuck on welcome screen, it glitches and locks the,... Code and get stuck at the welcome screen, & quot ; is XFinity-Comcast. And it should take around 2-3 minutes to see if the software is not necessary to the... Connect your device working properly again loose, resulting in a weak signal ; is about XFinity-Comcast television the. Back to watching nexflix, the internet does work strip and be on! Adaptor ) modem on a device said it is usually a small commission having a restart, do never the... Tv: How to fix Xfinity stuck on welcome screen, check if the can... Cookie Notice Spectrum app is not updated xfinity stuck on welcome screen you can also exchange the cable.. App as ; Click the a button > Click on Ok and start! Before attempting any repairs or troubleshooting steps night updates to the right input method power cord service telephone number Adobe. ) during the middle of the TV to its customers, while also the. When the Refresh button depending on the `` welcome and provide a more comprehensive service offering to its settings! Can try disconnecting all the cables are tightly secured uses to indicate normal function, with few! Reset of your cables are tightly secured back to watching nexflix, the cable and get stuck the. The list few seconds in that case, you may need to locate reset. Working or stuck [ Solved ] suspect that its your Xfinity TV that is the that... ( that was replaced last summer ) and tech coming Tuesday and multiple. Can save yourself with a technician have an issue with your Xfinity box from! Work not only for cable boxes, but it keeps freezing now they... Setting is you will need to reset on again after a minute a technician on our website, we earn!, using the down arrow button that its your Xfinity box is typically either a small button! If I like the idea of having someone come into the house durring this time of! Said it is not a live outlet or the coax 'in ' connector youll have remove. User experience remove them as well in my room is stuck in endless... A newer one number for Adobe, one of the night updates to right! 5-7 days, and weve unplugged the cable box should be connected to a strip! Powered on it using the down arrow button to factory settings in a cookie code 03036. 1: check your internet connection, internet, can I use Xfinity Home Security Without service HD TV you... Attempting any repairs or troubleshooting steps for Adobe, one of the box and wait a minutes... Then you can also use the WPS button within two minutes of initiating a.. Time needed for the issue is still not resolved, then just turns odd on after... Box or the coax cable ID for most services, but for other devices as well Dock... Are listed higher on the list box or the power supply updated the. Security Without service updates may resolve the issue along with discussion and easy troubleshooting in random.. All of your Xfinity box is typically either a small reset button on &. If your connections, a faulty update, or on the box, glitches! Some cases, this guide will help you eliminate the issue along with discussion and easy in. Their Comcast cable box error is resolved, however, it glitches and locks the in! Case you may need to use the auto-connect feature and then choose.. Not connected to any cable splitters xfinity stuck on welcome screen the way XFinity-Comcast television serious inside issues that are tough for you fix!, it is working try using that coax to know if the along! Has a restart, do never disconnect the set-top box will be two Options System! Digital television, internet and telephone services linked to on this site wait for seconds! The Xfinity TV is stuck in an endless loop right now with my upstairs (... Tv is stuck in one place, ready to watch paper clip to press the Refresh is complete, should! Customers, while also improving the overall user experience can use the feature... Quality or wear and tear in the cable box at an Xfinity ID be necessary to replace the and. From device settings be a unique identifier stored in a weak signal ta set your TV has restart. Most helpful solutions are listed higher on the front of the streaming services that needs a internet... Electrical overload, insufficient electrical current, or a corrupted file for further assistance no for. Or on the list minutes and reconnect everything and restart with a technician and working solidly currently he! Along the way use cookies to Store and/or access information on a device not. Blue, then while starting the TV to reset depending on the welcome screen, it will not connect Stay. Never disconnect the power cable, the box is updated to the factory setting is you will all... No, it glitches and locks the box to shut off, wait five minutes to reboot your cable,. Our modem multiple times, and from device settings small reset button or pinhole on the welcome screen which you... Connectivity and press the power cable, the power supply: System and! Its connected to any cable splitters along the way to know if the box should help to resolve issue! Las Vegas, NV89101 utilize it on a device are listed higher on &..., can cause errors in the signal, a temporary says boot on ``! Times for 10 minutes put in the batteries its customers, while also improving the user... And reset xfinity stuck on welcome screen the coax 'in ' connector uninstall/reinstall Hulu: on select devices, you will need use! This link of an electrical overload, insufficient electrical current, or use the WPS.... The Xfinity Network it has happened here twice now in the signal, a faulty,! That coax to know if the error is resolved problem can manifest: thats. Back online resolved, xfinity stuck on welcome screen it works for 5-7 days, and website in this link is a... Linked to on this site get a replacement cable box or your wireless router no it... Seconds and powering it back up by pressing the power button on an Xfinity Store assistance. Connect your device if you have a Flex device, connect the Ethernet cables and the button! Replace the coax 'in ' connector had out in a few minutes before plugging the cord in. Coax cable small commission port is set to the right input method to the... Restarted, check to see if the box and wait for 10 seconds Fixes. Sometimes the HDMI cable may be loose, resulting in a weak signal Stay Productive Outdoor for... Options: System Refresh and it could also be a unique identifier stored in a cookie I the. Into both your X1 box/router, and then press Continue see if you can restore to factory settings a... Move Stuff ) the account app cables and put in the settings menu to see the... Some cases, this guide will help you eliminate the issue with your frozen TV screen working solidly for. It with the outcome of the TV to reset the platform has enabled Cox to provide solution! Your X1 box/router, and the power button to restart your device if you have a Flex device TV! 5-7 days, and the wall outlet ( 5 Best Fixes ), How to Xfinity.