However, eBay will remove neutral or negative feedback associated with Global Shipping … To the last poster.. Global Shipping Program damaged my item Global Shipping Program damaged my item Jan 6, 2014 9:54:34 AM. The eBay … ****************************************************************************************, ****************************************************************************. In many cases the buyer is covered by either … GSP_seller is protected (You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. Sent the item via courier to the Derbyshire centre and know it arrived as the couriers website, Hermes, shows it as delivered. Beside Shipping Preferences, select Show. ebay`s global shipping programme doesn’t have return system in place, it can cost you 100s for taking a item back. That got me speaking to the right department. I received a notebook, bought on the 28th of July 2017 about one week ago. So, it appears that eBay's Global Shipping Program can reject forwarding of a package and then either destroy or resell the items in question (while giving a full refund to the buyer). Top Rated sellers, as well as sellers with at least 300 transactions during the previous … ... Well, AF, another shining example of ebay… The claim is about USD 250,--, neither the seller and the buyer is responsible for the claim but I have the financial damage now. A seller wrote recently telling us about a problem with the new program, which she just started using. My buyer filed a case and I thought sellers were protected if the item was damaged after leaving US SHipping center. 16-02-2019 9:12 AM - edited ‎16-02-2019 9:13 AM. If an item is damaged or lost after reaching the shipping center, you're protected from: eBay … If your buyer has opened an eBay case and cited damaged in transit, then it's certainly not you who refunds them. You are out of the picture. If the item arrived undamaged to KY, you aren't obligated to issue a refund. You must request a return via eBay and then you can choose reason as damaged/ not as described. Get quick answers to important questions to get you selling faster and better! {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If a Global Shipping Program item arrives damaged, the buyer would file a "return request," just as they would in a non-GSP transaction. Global Shipping Program - Item arrived damaged (poorly repackaged) May 13, 2014 10:30 PM Subscribe Hello all -- I had purchased an expensive antique item from a US seller on Ebay … I can't find much about making a damages claim. Please feel free to start a new thread if you wish to continue to discuss this topic. I called the local eBay hotline, the told me I have to open a case on PayPal - which I don't understood, but I've opened a case on PayPal. From there, it's sent to you. There are times, with less expensive items, where sellers may feel that the Program fees are out of proportion to what the items … 3. I will refund the buyer, but can I claim back the cost of the item through the global shipping programme? When I, the seller, received the email from eBay stating that my buyer filed a return request, I called eBay. Has anyone successfully had Ebay pay for a damaged item? The good is that your item is inspected by eBay in the forwarding process and confirmed that the item … The seller is using eBay's Global Shipping Program and my item was shipped through Pitney Bowes service. If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. Several sellers have done this and discovered that GSP repackaged the item. http://pages.ebay.co.uk/shipping/globalshipping/seller-tnc.html. I was then told that eBay was turning the auction case over to the GSP, that I would receive email confirmation that I was not responsible for the damage, and GSP would take care of the buyers refund after an investigation. The Global Shipping Program makes your items available to more than 60 million buyers worldwide. I CONTACTED EBAY 4 TIMES AND WASTED MY TIME BECAUSE THEY DID NOT HELP ME TO RESOLVE THE BROKEN ITEM ISSUE. So what to do? It was damaged massively because Pitney Bowes hasn't repacked it well and the packaging was not very stable (some broken parts lies in the bubble wrap, so I know it was damaged on the way from the USA to me in Austria). Delivery methods from eBay vary depending on where the eBay seller is physically located. Once the case is open then you call or the seller calls to move the case to the GSP team to deal with the refund. 2. It may be that some of your packing was removed at the GSP if the item was repackaged. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem … Meet other eBay community members who share your passions. At the top left of the eBay site, click your username then Account settings. I called eBay again, the support told me to write an E-Mail to them. International returns are not … If GSP continues to … SO FAR THE GLOBAL SHIPPING HAS NOT CONTACTED THE BUYER OR ME AND IT IS OVER 12 DAYS. If you pay by PayPal, your payment will be split into two transactions: The first payment goes to the seller to cover the item price and any domestic shipping costs to send the item to the global shipping … You can opt out of the Global Shipping program at any time. Thank you. If the item doesn't match the listing description, your purchase may be covered by the eBay Money Back Guarantee. they use multi pal courier companies that can damage … I have just received an email from a buyer in Canada that the item he purchased has arrived in damaged condition. As advised, you just state in the dispute that the item was sent via the Global Shipping Programme and has been forworded by them to the buyer, and according to eBay and GSP policy you are not responsible for damage … If the goods are shipped from the United States or United Kingdom, then the sellers often use the eBay Global Shipping Program and packages are sent through Pitney Bowes.Often times eBay … Find the Shipping preferences heading (eBay.com) or Postage and packaging preferences … The buyer should be reimbursed by Pitney Bowes. Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. Claims for breakages (danage in transit) and even the wrong item arriving, due to mistakes at the GSP hub, are dealt with through ebay and the GSP … 3. In the listing form, go to the Add shipping details section. Global Shipping Program. Hi All I sold an item via the Global Shipping program. Your one-stop-shop for news, updates and information from eBay about selling on eBay. I want to give the buyer the correct information to get his refund but also protect myself if it was insured while in the US. I UNDERSTAND IT IS BETWEEN THE BUYER AND EBAY BUT THE SELLER HAS ASKED ME FOR HELP BECAUSE NO ONE HAS CONTACTED HIM. I haven't had this happen before and I do not know what to tell the buyer to do as I think I am protected also as it was sent Priority and probably was damaged between the US and Canada. I will refund if I need to do that but the way I read the Global Shipping and Seller Protection it sounds as though it needs to be determined whether it arrived at the US Center in damaged condition. I had a similar thing happen to me. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It was send throught the Global Shipping Program and was sent to the US shipping center by Priority Mail which is. We are suppose to be covered by USPS in the US, but they sure wont cover this after it went to Norway and back! Do they check items in Kentucky? Contact ebay directly when it comes to GSP claims. Be sure that you have cleared the Override my shipping exclusions for Global Shipping Program eligible items check box in My eBay. You want to return an item I posted an item through the global sipping programme which arrived damaged. Your purchase of a GSP Item is subject to eBay's unpaid item policy. You will not be responsible under the eBay Money Back Guarantee or PayPal Buyer Protection Programmes for the loss of, or damage to, a GSP Item after its acceptance at the UK Shipping Centre. When I, the seller, received the email from eBay stating that my buyer filed a return request, I called eBay. It was damaged during shipping. I've tried the following way: 1. AS THE SELLER I FEEL VERY BAD THAT HE CANNOT GET THIS RESOLVED. Of course you're protected, as it says right here: http://pages.ebay.com/help/sell/shipping-globally.html#protected. One seller had double-boxed a delicate collectible and the buyer received it single-boxed and damaged. 5. -- Locate item that arrived damaged … http://pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html#center, An item was damaged in the ebay global shipping program. Any help will be appreciated. Any claims for breakages under the GSP should be directed through eBay and their MBG, not the seller's account as they were not responsible. eBay … How should I tell the buyer to proceed? Copyright © 1995-2021 eBay Inc. All Rights Reserved. You're protected from negative / neutral feedback, and have control over which items you want to ship through the program. Give support, share information, and connect with fellow members. If for no other reason than if the item is damaged after it leaves the Shipping Center they are then on the hook to cover any damage. However, each eBay international standard delivery shipment includes a $100 shipping protection plan to help in case of lost or damaged items.” Note that both eBay programs are optional. You will not be responsible under the eBay Money Back Guarantee or PayPal Buyer Protection Programmes for the loss of, or damage to, a GSP Item after its acceptance at the UK Shipping Centre. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 … Share best practices, tips, and insights. The case must be opened through eBay not Paypal. Now I am at a dead end and I have no idea how to go on in this case. Maybe anybody has another idea how to go on now. I sent off an ebay package to a buyer. However, when I receive it, I notice the parcel's external box was damaged… A package is damaged in transit. eBay reserves the right to collect, using any collection methods at its disposal, any unpaid amounts that eBay pays to … I went to the link and yes it says that sellers are not responsible, but Ebay sent me a "Item Return" notice giving me 3 options for refunding. THIS WAS MY FIRST TIME AND FIRST ISSUE. When you use the Global Shipping Program, you're responsible for getting packages safely to the US shipping center. This is good and bad. The Global Shipping Program automatically generates the cost of international shipping based on the item’s size, weight, category and destination. I wrote the mail with the whole story, photos, ... 6. eBay wrote me, that the can't help me because I've opened a case on PayPal. Due to the age of the thread, it has been closed to further replies. eBay… That being said items do sometimes get damaged during … 3. Click Site Preferences on the left. On the line with eBay. I am looking for some advice regarding refunds and the global shipping programme. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. What is the phone number for GSP? so bit of a grey area if the seller is responsible for the item being damaged BY a shipping centre, assuming the protection is the same … The Global Shipping Program makes items available to over 60 million buyers worldwide while allowing sellers to ship the item domestically to eBay’s shipping center. The eBay rep looked at the return request, put me on hold while he spoke to his manager. Once an item has been forwarded by the US shipping center, … The item never turned up with the buyer in the US so he, naturally raises a complaint. If you were the winning bidder, you should contact the seller immediately. Select Edit beside Offer … Once you’ve paid for your item, the seller sends it to the global shipping center. Buyer opens case and it's between him and eBay. Learn more in the eBay Global Shipping Program buyer terms and conditions. Once an item has been forwarded by the US shipping center, you won't be responsible for refunding the buyer if an eBay … Copyright © 1995-2020 eBay Inc. All Rights Reserved. About 2 weeks ago, I won an eBay bid listing on a Swarovski crystal. In many cases the buyer is covered by either the eBay Money Back … USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers. The item was not as described in the listing. As eBay has no control over Paypal they are two seperate companies. A buyer claims an item isn't received or. Rep says that they open packages and inspect for damage and if there is no damage they forward to recipient, if there is damage they contact the seller. Ebay … eBay UK announced it updated its Terms and Conditions for a service offered to sellers. 2. ONCE IS ENOUGH. I WILL NOT USE GLOBAL SHIPPPING AGAIN. The Global Shipping Program works best for items with an average sale price of over $50. The item was wrapped well when it left me and there was no damage showing on the box "received pictures". When the machine answered I said "global shipping program damaged item". Your buyers will be able to leave you feedback for transactions involving Global Shipping Programme items. How do you follow up with Ebay on this? PayPal gave me the okay to return the item to the sender for full refund - which I've denied, because the sender is not to concern for the damage, 4. In order to file a claim and receive a refund via eBay's Money Back Guarantee Program for a damaged item: -- Go to My eBay/Purchase History. In most eligible cases, the buyer is fully covered by either the eBay Money … I have the same problem, but eBay.at / eBay.de won't help me. Scroll to … Ebay's global shipping program offers the following assurance: You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. Do I just give him a refund or am I protected as it was sent undamaged to the US Center? If a Global Shipping Program item arrives damaged, the buyer would file a “return request,” just as they would in a non-GSP transaction. Can damage … Learn more in the listing ebay global shipping program damaged item Several sellers have done this and discovered GSP. Please feel free to start a new thread if you wish to continue to this! Maybe anybody has another idea how to go on in this case repackaged the was! 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